Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients

Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction

Use and management of internal and external online tools Partnership management with third party vendors

Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality

Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes

Proficient in English and Finnish, written and spoken - crucial for the individual to speak both languages!

You will have previous Customer Service experience, either face to face or on the phone

We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)