As a Customer Experience Manager you'll be incredibly passionate about providing excellent customer service, actively listening to our retail customers to deliver new solutions and support to help them thrive in the space.

You'll work closely with the internal Bruntwood community, marketing, events and operations teams, collaborating to deliver the best customer experience.,

Act as the first point of contact for customers, provide and receive feedback to help the wider business understand how the schemes are performing and escalating issues where customers require support or assistance

Work closely with our Customer Operations Manager - Altrincham, to ensure that Foundation and Stamford Quarter successfully integrate

Deputise in the absence of the Operations Managers, taking charge of the scheme where necessary

Acting as Line manager for our Assistant Manager in Stretford and supporting the wider operations team when required

Work closely with our central Events and Marketing teams to devise and help deliver meaningful events for customers in our centres that drive footfall, dwell time and community engagement

Work with third parties to manage and drive content for our social media accounts and websites as and when required

Provide general admin support to the centre management teams as required

Work with the central finance team to ensure correct financial records are kept of all income and expenditure including car parks and income from third parties

Maintain, establish and develop close working relationships with all internal and external customers

Maintaining relationships with all contractors and third parties, ensuring that health and safety requirements are delivered at all times

Acting as a subject matter expert for business systems and procedures, passing on this knowledge to the wider team

We understand the importance of work-life balance, so whilst we are primarily an office-based culture (it's what we do!), we also want to encourage flexibility and agility where possible. If you'd like to discuss specific working hours/arrangements based on commitments, we'd welcome you to add this into your application on our website.

28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too

24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you

Sabbatical of up to 12 months so you can take a career break after five years with us

Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too

Life assurance cover for all colleagues

It's important to have a customer focused background where you've had to build long term relationships, managing expectations and delivering a great service.

Please note the job description attached to our website application form is titled 'Retail Operations Manager' which is the official title as part of our internal structure

Up to 8% matched pension scheme

Discounts & cashback at leading retailers

Enhanced maternity - 26 weeks fully paid leave

Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill