Warden - Location Coordinator

We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service.

Keeping our tenants at the heart of everything you do, you will be responsible for managing blocks of apartments in Northumberland. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role.

We're looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude form the start.

Duties include:

Building management
Monitoring tenants and low-level tenancy queries
Daily welfare checks / calls to tenants within the block
Responding to alarm activations
Working as part of a team
Liaising with other departments within the housing function
Organising diverse activities for tenants as part of a robust tenant engagement strategy
Reporting of repairs / defects and seeing these through to completion
Health and safety checks and monitoring
Liaising with external organisations to help deliver the housing service

Excellent customer service skills
Excellent communication skills
Housing Experience is preferred, but not essential.
The ability to work alone and as part of team.
Ability to adapt to varying scenarios.
Understand the importance of compliance and health and safety.

Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives?, We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010.
We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check.

28 days annual leave plus bank holidays
Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
Generous pension scheme