Trust Operations Manager - Documents Team

The Documents Management Centralized Unit (DMCU) Team Leader is responsible for managing teams across EMEA and APAC located in Jersey Channel Islands, Switzerland, Poland as well as Singapore.

The team is responsible obtaining, filing and managing Bank Statements, Transactions log and Trust documentation both in paper and electronic form. DMCU Team on daily basis is cooperating with 3rd Party Banks and Financial Institutions as well as Trust Officers within Fiduciary Services.,

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams.


• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs


• Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures


• Contribute to development of new techniques, models, and plans within area of expertise


• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes


• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures


• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.
  
  Due to many opportunities within the team previous experience in process transformation, implementations, project management is a must., A good track record of experience managing a team


• Experience in analyzing business requirements, developing test plans, and discrepancy resolution


• Ability to work unsupervised and adjust priorities quickly as circumstances dictate


• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements


• Proven organization and time management skills


• Demonstrated problem-solving and decision-making skills


• Consistently demonstrates clear and concise written and verbal communication skills
  
  Citi Global Wealth is a prestigious department within Citi - one of the world's largest financial institutions with over 200 years of history. In Wealth, Citi's Institutional Clients are served with the highest standards of customized approach, cross-border expertise and long-term perspective. Citi Trust has a long heritage of providing fiduciary services in strategic locations across the world. We closely cooperate with teams in Zurich, Jersey Channel Islands, Bahamas, Singapore as well as our Project Team in New York. This is a great opportunity to become a part of Citi Trust where you can continue your career in the fiduciary services area.
  
  Exposure to a wide range of internal stakeholders as well as to senior management


• Excellent global career growth opportunities


• International and multicultural work environment


• Management supporting balanced and agile work (flexible working hours, home office)


• A chance to make a difference with various affinity networks and charity initiatives


• Attractive benefits package