Trainee Service Support Assistant

Research and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development.

The Trainee Service Support Assistant will report to the Assistant Service Support Manager within RIS. The role of the Apprentice is to receive training to support the Service Support team in RIS in a wide variety of administrative responsibilities associated with both the day-to-day running and longer-term development of RIS.

The Apprentice will be trained to initiate and carry out a diverse range of administrative tasks, of both routine and strategic nature, focused primarily on the key administrative functions required to retain and enhance the reputation of RIS. The role also requires the post holder to demonstrate the ability to cope with the demands of a complex organisational environment.

The successful candidate will, in addition to existing communication and team skills, have the ability and potential to develop administrative skills. The post-holder will undertake a two-year development programme, leading to a formal qualification in Business and Administration at Level 3. To fulfill the terms and conditions of the apprenticeship, the post holder will be required to complete training on a weekly basis towards the Apprentice Framework in Business Administration at Level 3.

The post holder will also undertake on the job training and a development plan will be created in conjunction with the successful candidate and will take into account their individual needs.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year - the university is closed between Christmas and New Year ), a total of 39 days.


• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.


• Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.


• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.


• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.


• The opportunity to take part in staff volunteering activities.


• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).


• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.


• Generous pension schemes.