Trading Manager

We're looking for a Trading Manager to join our Trading team at tails.com. This person will be right at the heart of our subscription business. You will be responsible for creating strategies and plans that contribute to growing customer value. You'll have ownership over your metrics, be responsible for understanding what drives them and partner closely with teams across tails.com to ensure we deliver maximum value for our customers and for tails.com., Sitting within the broader commercial group, the Trading team is responsible for customer lifetime value at tails.com. We have a deep understanding of what drives value and we partner with teams across the business to create and execute strategies that drive growth for both customers and commercials.

This role will focus on customer loyalty. You'll have ownership of the retention metrics and you'll work with teams across the full customer lifecycle to create experiences that ensure customers and their dogs continue to feed tails.com for longer., This person will be right at the heart of our subscription business. You will be responsible for creating strategies and plans that contribute to growing LTV at tails.com. You'll have ownership over your metrics, be responsible for understanding what drives them and partner closely with teams across the business to ensure we deliver maximum value for our customers and for tails.com.,

• Understand the full customer journey and work with key stakeholders to build, maintain and optimise a seamless customer experience


• Identify, scope and deliver trading opportunities in collaboration with teams including Creative, CRM, Digital Product and Range teams


• Partner with Insight & Proposition teams to generate insights that inform and improve your trading plan


• Understand and flex activities across subscription and ecommerce sales


• Define approach to a discount strategy which maximises volume and margin


• Own, monitor and report on your commercial metrics


• Be a key driver & shaper in our value driving cross-functional initiatives


• Represent the trading team across the wider business, sharing trading plans and commercial results to influence and educate cross-functionally
  
  Commercial acumen - you understand the drivers of growth within a subscription business, and are able to effectively prioritise activities to deliver improved commercial value and customer satisfaction.


• Results focused - you have proven experience managing initiatives from insight to execution. You're comfortable defining and tracking metrics and keeping stakeholders at all levels engaged and informed.


• Great collaborator - you work well with teams of any shape and size. You're able to lead and partner across multi-functional teams, with a proven ability to deliver strong, clear guidance and context to others.


• Numerical insight - you're comfortable gathering insights from various sources and drawing out the so-what for teams.
  
  We're tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog's unique tails.com recipe - so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It's clever stuff.


We've got ambitious plans. Having created an entirely new category in pet food, we're now scaling fast in the UK and Europe - backed by Purina, one of the world's largest pet food companies. You'll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing.

Together, we'll change the world of pet food for good.


• Competitive salary, reviewed annually.


• Annual bonus, based on company performance.


• Flexible core hours, giving you true work life balance.


• Hybrid role to ensure this role works for you.


• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.


• 9/10 day working week - meaning every other Friday off to enhance your wellbeing without a reduction in pay and leave allowance.


• Optional 5 days unpaid leave and 1 paid volunteer day each year.


• When you need a change of scenery, you can work from abroad 2 weeks every 6 months.


• Health insurance for you, paid by tails.com and discounted gym membership.


• Extended maternity, paternity, shared parental and adoption pay. Up to 6 months at 70% pay, linked to statutory parental pay.


• Flexible paid care leave to support immediate dependants, people close to you and pets.


• Electric car lease, through a salary sacrifice scheme.


• An external financial coach to support a range of topics - debt management, savings and investments.


• Vet service - to support with all pet related questions.


• In house L&D team, with access to year round courses to help drive your development.


• 50% discount on all tails.com and 40% on Republic of Cats products.