Tenancy Support Worker Community Support Team

The Community Support Team is a tenancy support service for NCHA customers. The team provide support for individuals to maintain their tenancy, gain skills, live independently. A support worker helps the individual to identify any difficulties and then plans the support they need to meet their goals.

You will:

Devise and implement support plans/risk assessment
Act as an advocate for the service user liaising with external agencies.
Maintain service user records
Support service users to maximise income/money management
Support service users to access education, work or training.
Support with other such housing related support.
The role requires you to travel & visit service users either in their home, virtual support and/or at a hub as well as access to work at a central hub.

No two days will be the same!

It's a fast paced but rewarding service as the support you will provide will help our customers sustain their tenancies and manage their finances effectively. You'll also need to advocate for our tenants when necessary by bringing in other support, care and health providers

Full driving licence and access to a vehicle is essential as there will be a requirement to travel. You will be reimbursed for your business mileage costs for which you will need business cover on your car insurance., Be Kind, considerate, caring, compassionate and empathetic to working with vulnerable adults, non-judgemental
knowledge & experience of housing related support
Work with minimal supervision and ability to lone work
good organisation skills
Working hours - Monday to Friday 9-5 however flexibility is required to meet customers' needs and may include occasional evenings & bank holidays., All successful candidates will be required to take a short numerical and literacy exercise as part of the selection process., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.