Technology Support III - AWS Resiliency

As a Technology Support III team member in the Technology Resiliency Management team within the Corporate and Investment Bank (CIB), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Our team understands regulatory requirements, drives company policy and engages with support teams to ensure that the 1000+ applications design, build, test and, in an incident, execute recovery plans efficiently and effectively.,

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders


• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


• Balances strategic planning capabilities with the ability to create practical and actionable plans that are coherent and understood by all stakeholders


• Develops consensus within a matrix-managed organizational climate of diverse development and operational activities.


• Rigorously holds oneself and others accountable for achieving high levels of individual and organizational performance


• Strives to be an efficient team member, ensuring progress is reliable, measurable and meaningful.
  
  Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


• Experience in observability and monitoring tools and techniques


• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


• BS degree or equivalent experience in computer science


• Experience in software engineering, infrastructure, production management and/or site reliability engineering in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby and/or shell scripting (Unix/Linux)


• Hands-on experience with deployment, monitoring, and ops analysis tools such as Kubernetes, GAIA, Public Cloud etc.


• Hands on experience on managing operations and troubleshooting service issues in large scale internet-centric production environments


• Understanding of Network and Cloud Technologies, i.e. Security, Load Balancing, and Network Routing Protocols


• Experience working with Architecture teams in designing reusable patterns, provide governance around adoption, and influence software engineering teams on roadmaps


• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals


Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting


• Working understanding of public cloud
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.