System Support Assistant
Generator x Freehand Hotels
System Support Assistant
Salary Not Specified
Generator x Freehand Hotels, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d384243e6b9844dea6c04174289edba4
Full Job Description
- Manage user maintenance in our MEWS and integrated software platforms, such as Pxier.
- Handle documentation and configuration tasks within MEWS and Pxier.
- Conduct routine evaluations and streamline system configurations for optimal performance.
- Coordinate online training for new employees and provide ongoing software support.
- Oversee MEWS case management, ensuring timely resolution of support tickets.
- Provide global support to hotels for PMS-related front desk operations.
- Collaborate on development projects for MEWS and Pxier, including beta and pilot testing.
- Analyze work processes and develop SOPs for front office operations.
- Ensure quality in operational processes and support local teams.
- Generate and distribute reports as needed.
- Assist with distribution and rate loading tasks.
- A burning passion for all things tech and innovation.
- Ability to thrive in the fast lane, ready to work independently in a team.
- Social butterfly vibes, ready to mingle with colleagues, stakeholders, and tech wizards from all corners of the globe.
- Fluent in written and spoken English and one additional language.
- You must be eligible to work in the UK to be considered for this role
- Bonus points if your experience in working in operational hotel departments such as Front Office/ Reservations.
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
We need an exceptional and passionate Systems Support Assistant to join our IT team based out of our London HQ. If you have a genuine desire to be part of something big then your journey should start here.,
YOUR ROCK STAR EXPERIENCE
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Systems Support Assistant for our Generator Head Office, based out of the WeWork in Hammersmith offering state of the art facilities and amenities.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.