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swim@ Operations Assistant

swim careers

swim@ Operations Assistant

£20800

swim careers, Sunderland

  • Part time
  • U
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8cc00aa01e4049268e06ad0aa79d7183

Full Job Description

  • Manage seamless entry to the site by checking registers

  • Maintain the highest standard of hygiene and cleanliness at the site

  • Provide lifesaving supervisory duties during the operating of lessons

  • Ensure a safe, clean and warm operating environmnet at all times

  • Support all attendees at site with efficient and effecive first aid response in appropriate situations

  • Maintain and implement brand standards, policies and procedures at all times

  • Be a support aid to the Swimming Teachers and Business Manager

  • Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcome materials

  • Provide exceptional customer service in all client engagement activities

  • Answer any queries surrounding the venue and the programme

  • Build solid relationships with new and existing clients

  • Take details of enquiries you are unable to answer and respond in a prompt manner

  • Feedback comments and recommendations to Coordinators daily

  • Remain up to date with relevant Company campaigns and events

  • Be a pioneer for the brand with a clear passion for its aims and values

  • Ensure that the venues Health and Safety procedures are communicated effectively to all

    We are looking for an engaging and inspiring individuasl to work as Operations Assistants to join our industry leading swimming teaching team, delivered at centres across the UK.


    • Are you an excellent communicator with great organisational skills and patience? Do you have experience working with children and parents? Then look no further.

    In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. We are looking for someone dynamic, with a keen interest in sport.,
  • Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth

  • Enthusiastic and confident personality

  • A consistent professional manner

  • The ability to engage and build solid relationships with clientele

  • Previous experience within a customer facing and/or service role

  • Demonstrate excellent customer service skills at all times

  • Effective organisational and time management skills

  • Self-motivated and able to work without supervision

  • Lifeguard and first aid qualifications desirable- but not essential as can all be provided


    • If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry leading company.