SRAM Technical Centre Technician

The SRAM Technical Centre Technician will be joining the SRAM Tech team, led by the SRAM Technical Centre Manager. This role represents an exciting opportunity for an enthusiastic, rider focused and technically minded person to join us on the next part of our journey. Day to day, you'll be responsible for:

• Processing, repairing, and servicing SRAM group products to SRAM's expectations.


• Following SRAM's technical documentation and service guides, using spare parts catalogues to identify parts.


• Daily use of CRM software, Outlook and Excel.


• Picking stock from the SRAM Technical Centre warehouse for warranty and service cases.


• Ensuring highly accurate data input using CRM system to enable parts and labour to be claimed back from SRAM..


• Provide professional telephone technical support to customers on all SRAM products.


• Answering emails efficiently and professionally.


• Achieve the company's key performance indicator targets.


• Representing SRAM and ZyroFisher professionally at all times.
  
  This is a fantastic opportunity which will suit an ambitious individual who is keen to learn and challenge best practice with new ways of thinking. You will be extremely organised, be deadline focussed and have a keen eye for detail.


Essential:


• Have a positive 'can do' attitude, enthusiastic to learn and develop.


• Ability to work under pressure at times and effective at working to deadlines.



• Technically minded and hands on, with the ability to follow technical documents and service guides.



• Excellent IT, Communication and organisational skills.



• Working knowledge of MS Outlook and Excel.


Desirable:


• Strong problem-solving skills.



• Proactive, personable, and dynamic.



• CyTech trained.
  
  As experts in multi-sports distribution, ZyroFisher provides cycling and outdoor market expertise and improved efficiency within the value chain to benefit our brands, customers, and consumers. This is the philosophy that guides how we do business every day, driven by innovative market strategies and outstanding customer support. The cycling and outdoor markets are bursting with impressive brands and new service developments and ZyroFisher are really fortunate to be right at the centre of this journey.


Joining our team:
Aside from offering a fantastic discount on all the amazing products we distribute, there are lots more benefits to being part of the ZyroFisher team. Because our people really matter to us, we offer our employees lots of rewards and benefits and the list continues to grow, but here we name a few;


• Flexible hybrid working patterns,


• Generous holiday entitlements plus bank holidays,


• Contractual sickness benefit and pension contributions,


• Discounted outdoor wear with partner brands,


• Life milestone gifts (marriage, significant birthday, new baby, etc.),


• Enhanced maternity and paternity pay,


• Length of service awards,


• A range of training and development opportunities,


• Cycle to work and staff purchase repayment schemes,


• On-site parking at HQ,


• Casual dress,


• Free tea and coffee,


• Employee assistance programme,


• And every now and again our managers like to treat their teams to lunches out or an array of sweet treats.