Soho Studio Support (Retail Focus) *Internal*

All are welcome, always.
The Soho Studio is a creative, collaborative and inspiring work, brand and event space. By engaging staff, communicating global messages and hosting pop-up collabs, branded events and storytelling, the Lush Studios bring the 5

• customer experience to the heart of the spaces we work in, wherever they may be in the world.

With your passion for excellence in 5
• customer service, you will find it easy and natural to generate a convivial atmosphere in the Soho Studio. You will be an enthusiastic and friendly person with a positive, can-do attitude and desire to contribute to tasks wider than the expected job role. No two days are ever the same in the role, and this is true now more than ever; the Soho Studio is a combination workspace, pop-up shop, event venue, and wellbeing centre for our staff.

This Studio Support role will predominantly focus on the retail element of the Studio, to provide our customers and visitors with the ultimate five star Lush experience, in a one of a kind space unique to the Soho.
Alongside the pop-shop, The Lush Studio hosts the Wellness Floor, a dedicated space with a Lush Spa and Lush Hair Lab, dedicated to marketing Lush's unique treatments, as well as providing a dedicated wellbeing space for our staff in the heart of London.
Beyond the Pop-Up, the Soho Studio Team create and maintain a welcoming, vibrant atmosphere in the Studio spaces. You will work alongside the team representing the Studio at events and meetings, helping to facilitate the smooth running of these events, assisting the Events team and ordering and facilitating catering for lunches, meetings, events etc.
Our customers are also our colleagues, which makes for a unique and exciting work environment. You'll need to be a true people person with experience in dealing with a variety of people in a busy and fast-moving environment, plus have excellent organisational skills with the ability to prioritise tasks and manage time and workload.
Patience is a virtue and a vital element to this role, as is great communication, written and verbal, as you will be dealing with people throughout the company, as well as external suppliers and guests.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.,
• Providing a consistent warm and personal welcome to all guests and visitors entering the Soho Studio.


• Running the pop-up shop space - this will include staffing the space from the Lush Pop-Up Talent Pool and local shop staff, supporting the Studio manager with forecasting and stock, training, staffing, cashing up, setup and pack down.


• This role will include weekend work - The Studio work and meeting spaces are closed at the weekend, however the pop-up shop will open on Saturdays.


• Working with the Lush Collabs and Lush Events team to keep the Shop calendar up to date and gathering insight and providing feedback to the Collabs and Events team after each pop-up.


• Managing the Meeting Rooms calendar, dealing with booking requests, catering and communicating all booking information to members of staff and external groups.


• Maintaining product throughout the building, ensuring that they align with VM and freshness standards.


• Providing front line IT support for visitors to the building, including help with printing or directing to the Digital Services team.


• Assisting the Studio Manager and Trainee Manager with managing the Studio inbox.


• All Studio team members are First Aid and Fire Marshall trained


• Carrying out daily walk rounds of the building to maintain: coffee machines, tidying up where necessary, emptying and refilling the dishwashers, checking and replacing any full bin bags & maintaining the break out areas.


• Securely opening the Studio/closing the Studio.


• Maintaining and dispensing stationary supplies.


• Managing the availability & freshness of fruit, snacks and drinks around the building.


• Setting up lunches/catering for meetings and working lunches.


• Conducting 5 tours of Studio Spaces for colleagues, international guests and external visitors.


• Booking taxis and couriers, and maintaining a log of all bookings.


• Providing Front of House support during Studio events - evening work
  
  Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone., We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

Support groups, film nights, yoga, meditation sessions and much more

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.


• 25 days holiday plus bank holidays



• 6 months' full pay for parental leave (primary caregiver)



• Enhanced paternity leave


Bonus scheme

Day off for weekday birthdays

Holiday purchase scheme

50% discount on Lush products and spa treatments

Cycle to work scheme

Discounted rail and bus season tickets