Service Support Associate

The Service Support Associate support the efforts designated day to day operations of Company's Service Mechanics. This position will be located at 1745 W. Buchanan St., Phoenix, AZ 85007. This position will report to the Service Office Manager., + Providing assistance to the Regional manager, remote service technicians and all other personnel
+ Inputting Service billing with labor hours
+ Answering incoming calls
+ Reviewing and Approving Expense Reports
+ Completing weekly and month-end reports
+ Ordering and Maintaining Office Supplies
+ Some knowledge of Palfinger products & other key vendors.
+ Ability to learn & use key software for needed reports, calculations, documents and accounting functions.
+ Provide support to designated area, goal is zero defects in produced documents.
+ Administration of Company Service Mechanics actions, including labor, material, and travel costs.
+ Employee will act with direct supervision. Employee will have no direct report

+ High School or GED expected minimum. Skills qualification including certification are highly desired
+ Strong computer skills with knowledge of Windows applications, including Word, Excel, PowerPoint, SharePoint
+ 1 to 5 years experience in broad/general clerical field or 1 years experience within the truck equipment /crane equipment industry.
+ Experience with Service Billing
+ Experience adding Labor hours for service
+ Strong computer skills (Microsoft Office, Internet and ability to learn new software packages)
+ Attention to detail

The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact!
As a global company, PALFINGER offers its customers worldwide hydraulic lifting solutions and stands for the most innovative, reliable and efficient lifting, loading and handling solutions for use on commercial vehicles (PALFINGER Products). In North America, our product portfolio qualifies PALFINGER as a complete truck-equipment solution provider. Furthermore, as a PALFINGER North America Region member, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment.

+ Competitive compensation.
+ 401(k) with Company match.
+ Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
+ Paid Company holidays and paid Personal Time Off (PTO).
+ Opportunity for continuous learning and career growth.
This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.
PALFINGER is not utilizing any external recruiting agencies for this opportunity.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Vet/Disabled
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Benjamin Levin
Human Resources Manager