Service Sales Manager

Our client is looking for a Service Coordinator to manage the internal sales quotations for service contracts, maintenance and repair operations. This will involve:

Manage and maintain internal quotation information and logs.
Collate all enquiry information into quotation file including engineer report, mechanical & electrical drawings.
Liaise with internal spare part team, technical support, field engineer and production to establish required parts and materials.
Create detailed enquiries to 3rd party suppliers and scrutinise returned quotes to ensure value for money and accuracy.
Work with product development and engineering department to establish alternatives to obsolete parts.
Produce detailed costing sheet with itemised parts with quantities.
Use costing sheet to understand margin and adjust as necessary.
Generate well structured formal quotations to be sent to customers directly or through appropriate Service Coordinator.
Collaborate with other departments (controls, technical support, sales) to produce collective quotations.
Input quotations to department system so all information is available if order is raised and job is created.
Record and report monthly quoted values along with predicted likelihood of order, gross profit and cost of sales.
Follow up on customer queries on quotations and more generally.
Be an advocate for customers, taking ownership of challenges and ensuring progress and, ultimately, resolution.
Contribute to continuous improvement.

If you have commercial acumen, attention to detail and experience of working in a sales / service environment for engineered products / manufactured products - we would be keen to hear from you.