Service Manager
Vodafone Limited
Service Manager
Salary Not Specified
Vodafone Limited, Newbury, West Berkshire
- Full time
- Permanent
- Remote working
Posted 1 week ago, 23 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: a03f774a0558443c82f9eac7fc07a3da
Full Job Description
- Identifying service improvements areas, and own their respective improvement plans to completion.
- Assuring quality of the operations environment and the delivery of its associated KPIs.
- Ensure the right set of operational requirements for projects (by working closely with them) are developed and subsequently used, to improve operational quality.
- Drive virtual teams to deliver operational excellence in service improvement plans and overall performance.
- Establishing a culture of continuous improvement through learning, training, and coaching.
Track record of service management in IT operational applications and services across production environments - Technical capability to guide teams triaging issues as well as present strategic improvements.
- Experience of running service improvements to completion.
- ITIL Process (v4) knowledge and experience.
- Experience in eSIM and associated technologies key benefit to the role if available.
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are:
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together We Can:
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #LI-Hybrid
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.