Service Desk Co-ordinator

As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Service Co-ordinator is responsible for supporting the function by managing work orders, engaging with site teams for updates and reflecting these updates on our systems and inputting engineer timesheets onto the finance system.

Your main duties in this position will involve allocating and dispatching reactive work orders to appropriate engineers/supply chain and ensuring that these work orders are completed within contractual timescales and SLAs. Further to this, your responsibilities will include raising and approving supply chain purchase orders and managing Outlook inboxes on a daily basis.

The ideal candidate will have experience in a high-speed office environment and utilising CRM (Customer Relationship Management) systems, such as Maximo. We are looking for candidates who are effective communicators, both verbally and written, and can rise to the challenge of an ever-growing and developing team with resilience and flexibility.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.