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Service Advisor

Steven Eagell Toyota

Service Advisor

£35000

Steven Eagell Toyota, Stourbridge, Dudley

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 23a7578601ac4d338c3d729fa45f714d

Full Job Description

  • Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.

  • Talks and listens to customers to build rapport and understand their service/repair requirements

  • Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs

  • Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly

  • Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership

  • Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.

  • Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions

  • Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)

  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

  • Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided


    • If so, then read on for more detailed role information!

    Key role Competencies

    Customer & Service Orientation
  • Creates a premium customer experience. Identifies and anticipates customer expectations and needs.

  • Assures that customer issues are resolved and focuses on customer satisfaction.


    • Problem Solving
  • Analyses and evaluates key data quickly and, with the relevant details, applies logics and common sense.

  • Makes decisions, commits to actions and takes over responsibilities with calculated risks.


    • Communication with Impact
  • Communicates clearly, eloquently and finds the right balance between talking and listening.

  • Finds persuasive arguments and negotiates professionally with fairness and respect.


    • Brand identification
  • Identifies with and acts in accordance with the Toyota brand and values.

  • Acts as an ambassador for Toyota and the Steven Eagell Group and is passionate about the products and company.


    • Relationship Building & Team Orientation
  • Easily builds up relationships, is empathic and self-confident.

  • Approaches others with commitment, openness and a friendly attitude

  • Facilitates interaction between team members and appreciates teamwork.

  • Looks for ways to enhance collaboration and balances the interests and concerns of team members.


    • Flexibility and Desire to Learn
  • Adapts quickly to unknown situations and willingly improves his/her own skills and competence.

  • Shows an openness to change, innovates processes, and strives for new ideas.

    Proven high level of customer service skills.

  • Enjoys working with people.

  • Good communication skills.

  • Strong organisational and prioritisation skills.

  • Able to take initiative and ownership of issues with a proactive can-do attitude.

  • Able to multi-task and switch between tasks.

  • A team player who offers help and support to others.

  • Willingness to learn and keep up-to-date with product and technical information.

  • Thrives in a high-pressured environment.

    We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand.


    • The Steven Eagell Group is an award-winning employer and Europe's largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

    We are currently expanding our business and are now offering an exciting opportunity to join the team, as Service Advisor at our Toyota Stourbridge branch. We will provide excellent training and genuine career progression opportunities in return.

    Job Types: Full-time, Permanent

    Pay: Up to £35,000.00 per year

    Benefits:
  • Company car

  • Company pension

  • Employee discount

  • On-site parking

  • Sick pay

  • Store discount


    • Schedule:
  • Monday to Friday

  • Weekend availability