Senior Technical Manager

A rising star in CNC machinery market in UK is looking for Senior Technical Manager who will provide expertise to allow the company to reach new levels. The ideal candidate from service, repairs and installations background of heavy machinery, CNC sector would be a great match. This is mostly office based work to supervise our team of engineers and warehouse operatives. However some site visits for surveys before installations or during installations may be required. If you have a keen eye for quality, improvements, creating and keeping up to a standard good systems to streamline company's operations we need you. Also your vast knowledge will be definitely appreciated to help office staff with sorting out service calls, scheduling visits and generally try to help our Clients asap to keep them operational.

As we are very lean and relatively small company you will be directly involved with MD where normal day to day conversations are still alive. No red tape, no small print, no unnecessary restrictions - we just down to earth people who welcome their team members opinion and suggestions. The FABERTEC GROUP UK is quickly becoming a leader in affordable CNC solutions in the router and fiber laser cutting sector. We seeing a huge interest from Clients who acknowledging the value of affordable lasers that doesn't have to cost £500k anymore but cut with the same quality as expensive ones. This new shift in Machinery market allows us to grow rapidly. With this growth a new team members will be welcome to help our Clients with great service and solutions.

Responsibilities:

General:

• Supervise a group of engineers and workshop operatives.


• Make sure team has always good tools and resources to fulfil their tasks without unnecessary stopovers.


• Create and oversee systems to constantly improve products quality, working environment, work ethics, lean use of company resources.


• Always aiming for better quality, safety, new solutions in machines, improvements in existing products.


• Help with service calls, schedule engineers visits, installations, new parts orders for stock so Clients can have them 24/7, make sure service department runs smoothly.


• Work collaboratively with and support other members of the team to help ensure the technical department delivers outstanding performance and added value to our products and services.


• Coordinate internal technical training and awareness.


• Make sure technical drawings are always updated if improvements are implemented, all CE and UKCA requirements are met, machinery documentation and passports are prepared.


Customer Support:

• Address customer technical queries promptly and professionally.


• Overlook, plan and make sure all PPM contracts and obligatory maintenance visits are up to date and Clients are informed ahead of visits.


• Support office staff with all things related to machinery, cnc, technical aspects of our products.


• Collaborate with Marketing department to develop and publish product information and guidance documents.


• Manage and update company product information data sets and support sales.


• Check with Clients how the services, installations, PPM were implemented and if improvements are needed - plan and add to company rule book.


Compliance:

• Ensure company product specifications and information, including CE, UKCA marking and DoPs, are accurate and up to date.


• Maintain library of relevant technical guidance documents and product standards.


• Attend and report back on industry body and regulatory meetings


Sustainability:

• Using data already available, develop and maintain verifiable product Life Cycle Analysis and published Environmental Product Declarations using proprietary software applications., Great salary from £50-60k dependable on skills and experience


• Clear progression with 3 and 12 months salary increase - no questions asked. If you good at solving problems and save company a fortune - we will share the profit by rising your salary as a thank you.


• Discretionary bonuses.


• Normal working conditions - no 17 managers above you. You will report directly to MD who listen to suggestions and encourage new solutions and thinking.


• Company car from the pool if site visits are required.


• Company phone - unlimited calls/broadband, laptop, necessary equipment


• Pension contributions If candidate requests


• All the typical free parking, bean to cup coffee, kitchenette etc


• Overtime if needed for particular projects
  
  Proven experience in engineering role, people management, cnc machinery a huge addition to the role.


• Excellent communication skills, making sure everyone understands task clearly, no procrastination and putting things for later.


• Proficiency in MS Excel, cloud tasks software, communication apps, up to date with technology.


• Engineering degree highly recommended.


• Electrical, components, wiring, controllers knowledge.


• Ideal candidate was working before in service department, installations, fault finding, machinery production - to understand our engineers better and help office staff with solutions, What is your proven experience in engineering role, people management, cnc machinery please and how many years?, CNC engineering role: 4 years (required)