Senior Service Lead

An exciting opportunity has arisen for a Senior Service Lead to join our team around Mid Essex. Do you have management experience and love being involved in frontline operations? If so, read on!
You will be part of an innovative project that supports people who access urgent and emergency care more than expected (High Intensity Use (HIU) Programme). The aim is to change the perceptions for this group of vulnerable people. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings.
You'll lead the team to deliver successful outcomes for both the person and the system, whilst managing your own caseloads efficiently. The work that you and your team do will empower people to achieve 'what matters to them'. This could be an enhanced quality of life, increased confidence or an improved sense of choice and control.

What does a day in the life of a Senior Service Lead involve?

• Based in the community, you will work intensively with a rolling caseload. You will help to identify and address unmet social needs that may be exacerbating physical and/or mental health. As well as supervising your team, you will hold your own caseload. You will deliver outcomes for both the person and the system, monitoring the quality of interventions.


• Supporting people who may have complex presentations, including mental health, substance misuse, multiple long-term conditions, adverse traumatic experiences. They are often suspicious of formality and offers of support so you should have an exceptionally strong ability to connect. You must be authentic, relatable and compassionate.


• You will improve individuals' self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps. Developing person centred support plans, engaging in a trauma informed way and managing risk dynamically, will all be second nature.
  
  Qualification to degree level (or equivalent by experience).


• Excellent leadership, people management and time management skills. You will manage staff, volunteers, services and projects. You will respond to and prioritise competing demands.


• Experience working in a health or social care setting or voluntary organisation and delivering high quality services to people in need whilst also recognising how to improve the service.


• Resilience and motivation, demonstrating compassion, strong negotiation skills and patience. You'll have a real appetite for helping some of the most vulnerable people in our society.


• It literacy, particularly with Microsoft Office applications.


• Knowledge / experience in preparing, managing and monitoring budgets.
  
  Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.


• Pension scheme: Up to 6% contributory pension.


• Flexible working: We do our best to accommodate your preferred work style.


• Learning & Development: Wide range of career opportunities + comprehensive learning.


• Discounts: Access to Blue Light Discount Card and employee benefits platform.


• Wellbeing Assistance: Access to mental health and wellbeing assistance.


• Team Working: Champion our mission in a collaborative team.


• Cycle2Work: Lease a bicycle through the scheme.


• Season ticket loan: Interest-free loan for commuting expenses.


We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.