Senior Credit Controller

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

Why is this role important and how does it fit into the team, department and wider firm?

To be a member of a team responsible for the prompt collection of overdue debts, helping to improve cash flow and restrict the firm's exposure to bad debts.

What does the role actually involve?

• Work under direction from the Credit Control Manager



• Act as a senior point of contact within the team investigating and resolving escalated queries from both internal and external customers



• Preparation of month end debt reports



• Investigate and resolve Aged Debt issues liaising with all levels of staff and external customers as required



• Assist in the design, review and testing of any process changes or upgrades of new or existing finance systems



• Support the Credit Control manager with the management and distribution of work across the team



• Support the Credit Control team with training and guidance on an ongoing basis



• Be proactive in assessing current working practices and identify areas where process improvements or enhanced controls can be implemented



• Use effective chasing methods for a pool of allocated clients to obtain payment of overdue debt



• Obtain promises to pay and record and chase those promises



• Assist in the monthly production and distribution of client statements



• Compile client copy invoices and send out to clients



• Maintain schedules of levels of work carried out



• Liaise with the cashiers' team to establish identity of unallocated cash received



• Utilise the practice management system to update specific records on work carried out



• Answer the team telephone calls and deal with calls appropriately



• Maintain and deal with the team joint e-mail correspondence



• Assist in the production, distribution and logging of credit control chase letters



• Work with the legal teams to resolve any client queries within a timely manner.



• Adhere to all relevant regulatory and internal policies



• Maintain accurate records of client data and all collections activities
  
  What technical skills are required for someone to be successful and enjoy the role?



• Must be IT literate and have good keyboard skills



• Computer literate with good experience of Excel and Word is essential



• Experience of dealing with all levels of staff and external customers



• Ability to manage and prioritise workload with minimal supervision



• Previous experience of Continuous Improvement practices


Who would be a good fit for this role?

As Senior Credit Controller, you would be expected to have the following skills and experience:


• Enjoy working with figures



• Ability to build effective and engaging relationships across the immediate team and wider business contacts



• Previous credit control experience essential



• Previous experience as either a Senior credit Controller, Team Leader or Team Co-Ordinator is essential



• A robust approach to relationships and interactions with colleagues and a positive team spirit is essential



• The finance department is often a lively and pressurised environment and the job holder should recognise and respond positively to this as appropriate



• Previous experience of working in a client focused environment with the ability to communicate at all levels
  
  At Browne Jacobson, we've always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.


With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we're a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.