Sales Support Administrator

The Cadbury Gifts Direct Sales Administrator role places particular emphasis on supporting with processing orders to enable timely and accurate delivery and customer care. This role involves close collaboration with managers, confectionery colleagues, and directors along with other internal departments.

Main Duties-

· Process sales orders received via telephone and email accurately, using our internal systems.

· Develop a detailed understanding of order processing requirements for different products to enable the handling of escalations and assist with associated communications.

· Prepare bulk orders ahead of moving to assembly.

· Liaise with Manager to resolve and respond to order processing issues.

· Arrange for delivery to meet customers timelines and communicate accurate updates with them.

· Confirm orders and communicate with the Warehouse the Customer or Clients timelines.

· Liaise with Warehouse and delivery partners to ensure delivery related issues are solved in a timely manner or avoided completely and export requirements are met.

· Liaise effectively and accurately with customers, handling queries to minimise concerns, in a professional manner and according to agreed standards.

· Maintain a friendly and efficient all-round communication with all customers and staff.

- Carry out any other reasonable duties from the employer.

· To have experience of working in an administration role.

· To be detail driven and have an organised approach to work.

· Have the ability to manage your own workload and comply to timescale.

· Have a can-do approach.

· To be able to think and work in a methodical manner to get the desired outcome.

· Have the ability to work in a pressurised environment whilst maintaining a calm manner

· To be a team player with the ability to work alone unsupervised

· Have the Ability to work with challenging situations and make changes quickly and effectively., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black's and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.