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Sales and Customer Support Advisor

Borthwick Heating and insulation

Sales and Customer Support Advisor

£30000

Borthwick Heating and insulation, Dyke House, Hartlepool

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 19 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 08057355ec3b45fa93e1454f7f435100

Full Job Description

  • Engage with applicants, determining their eligibility for ECO4 funding, and scheduling them for our pre install surveys.

  • Guiding customers towards energy efficiency through your knowledge of the scheme and advising them of the funding packages available completely free to them, to reduce their household bills.

  • Organising the routes for our surveyors, ensuring seamless operations, and swiftly tackling any challenges that arise.

  • Ensuring all essential documents are in place before the surveys commence.

  • Utilise your expertise to evaluate Energy Performance certificates, property profiles, and other criteria, determining the eligibility of our applicants.

    A radiant, spirited personality that shines through in all you do.

  • Previous experience in customer service or sales, with a preference for those who've worked in call centres/office environments.

  • Enthusiasm for ongoing learning and development, with our comprehensive training program to support your growth.

  • An organised individual with a can-do attitude, ready to tackle challenges head-on.

  • Proven ability to work independently, taking ownership of tasks and initiatives that drive company success.

  • Proficiency in MS Office/Google Sheets or similar platforms., Customer service: 2 years (preferred)

    At Borthwick Group, nestled in the heart of the North East and spanning our services nationwide, we're passionate about empowering homes with eco-friendly solutions. Under the ECO4 funding umbrella, we're on a mission to bring energy-saving initiatives to households across the UK, transforming households one eco-upgrade at a time. From new technologies such as Air Source Heat Pumps and Solar Photovoltaics, we're pioneering a holistic approach to elevate home energy efficiency.


    • Are you ready to embark on a career journey in the energy sector? Join us at our dynamic head office as a Funding Advisor, where every day promises new opportunities for growth and impact. Whether you're a seasoned professional or eager to break into this vibrant industry, we offer comprehensive training to hone your skills while championing the cause of sustainability.

    Perks:
  • 28 days of well-deserved holiday to recharge your batteries.

  • Access to our on-site gym facilities.

  • A bonus package that rewards your dedication and performance.

  • Office target incentives that promise exciting adventures - from leisurely days out to indulgent spa retreats and beyond!


    • Compensation that reflects your value:
  • A competitive salary starting at £22,000 per annum, with enticing OTE opportunities upwards of £30,000.


    • Take the first step towards a brighter future by applying via Indeed with a cover letter.

    Have burning questions or eager to dive straight in? Drop us a line at 'lily@borthwickgroup.co.uk' - we can't wait to hear from you!

    Job Types: Full-time, Permanent

    Pay: £23,000.00-£30,000.00 per year,
  • Company pension

  • Free parking

  • On-site gym


    • Schedule:
  • Monday to Friday

  • No weekends


    • Supplemental pay types:
  • Bonus scheme