Sales Advisor - 12 hrs per week - Lower Goat Lane (Monday - Sunday)

The Sales Advisor will be responsible for assisting the day to day running of the business. They will also be at the forefront of implementing and maintaining the day to day commercial, visual and operational expectations set by the Retail Manager. They must have a genuine passion for the brand and believe in putting the customer at heart at everything they do; ensuring a seamless customer experience from start to finish., Commercial

• Assisting the manager and supervisor by giving feedback on risks and opportunities on a daily basis by reviewing sales figures and looking out for trends in customer buying behaviour


• Be confident in putting forward suggestions and new ideas to keep our brand offer exciting


• Able to follow a clear goals and objectives to drive all store KPI's


• Embrace multi channel development by driving in store web sales as well as in store sales


• Be able to promote our unique offer of Hand stamped jewellery by attending training to learn this as a new skill


• To assist in launching store promotional sales and activities


Operations

• Able to carry out cash handling till transactions, including sales, refunds, exchanges, and end of day register closures


• Adhering to all health and safety requirements as well as all company policies


• Responsible for driving low stock loss and markdown by following a robust stock loss action plan


• Assisting in the efficient operation of stock management; including stock replenishment, stock levels, receiving/processing delivery and stock room layout


• To follow all store processes and procedures as well as carrying out any other duties that may be required by the Company from time to time.


Visual

• Ensure visual merchandising standards are met at all times by adhering to company VM guidelines


• Contribute ideas and feedback to the manager and supervisor to challenge the commerciality of merchandised products


• Support the retail manager and supervisor by identifying store specific visual opportunities and creative solutions


• Assist in organising and implementing special promotions, displays and events


• Maintaining the hygiene standards of the store; assisting in the daily cleaning of customer touch points and back of house areas


Team Development

• Assist the supervisor with training and development of the store team, including shop processes and hand stamping


• Embrace a learning culture by delivering consistent communication, through regular feedback to the supervisor and manager


• Be aware of the wellbeing of your colleagues and customers alike, to help create an environment where there is a sense of belonging, care and honesty


• Be proactive with your own development, seeking out all development opportunities.


Customer service

• Show a genuine passion for our brand and customers


• Proactively seek and identify ways to improve the customer experience, feeding back to the manager and supervisor on ways we can exceed expectations


• To put the customer first regarding everything you do


• Always be available to assist, answer queries and give advice and guidance to our customers.


• Liaise with the supervisor, manager and our customer service team to resolve any issues


• Be able to solve customer queries confidently and efficiently, going above and beyond for our customers


• Carry out any other reasonable request or duties that may be required by the Company from time to time.
  
  A Proactive approach to all tasks and opportunities


• A friendly and engaging personality


• Comfortable working with members of the public


• A strong commitment to customer service


• Be helpful and polite


• Able to work well as part of a sales team


• Work well under pressure and the ability to deal with difficult situations


• Have a smart appearance and articulate well


• Be comfortable using computerised equipment such as tills/ tablets/ipads


• Be reliable and trustworthy


• Be flexible and adaptable


• The desire to learn, Retail sales: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  Pulled from the full job description


• Bereavement leave


• Casual dress


• Employee discount


• Health & wellbeing programme


• Store discount, Job Types: Part-time, Permanent


Pay: From £11.44 per hour

Expected hours: 12 per week

Benefits:

• Bereavement leave


• Casual dress


• Employee discount


• Health & wellbeing programme


• Store discount


Schedule:

• Monday to Friday


• Weekend availability