Restaurant Team Leader

As one of our Restaurant Team Leaders, your role will include providing pristine customer service, along with supporting the management team and mentoring our restaurant customer advisors, ensuring all our customers get the best service in our restaurants. You will do this by:

• Supporting and coaching other members of staff and deputising for management in their absence.


• Giving great customer service by helping customers with various transactions across the restaurant


• You will work alongside the team ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.?


• Driving sales through customer interactions alongside selling the benefits of the Dobbies Club membership.


• Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines - health & safety; food hygiene and Cooksafe.


• Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.


• Working with your team to maintain the cleanliness and upkeep of the restaurant.


• Some keyholder responsibilities may be required.
  
  You have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.


• Ideally, you have experience within a customer facing role, as well as a passion for hospitality.


• Supervisory experience would be advantageous.


• Hold a relevant food safety qualification would be an advantage however not essential as training will be provided.


• You work well within a team, builds relationships, and have fun, whilst celebrating success.


• You show up to work on time, well presented and bring your can do and hardworking attitude along with you.


• You are eager to learn new skills and gain new experiences.


• You flourish in a busy, fast-paced environment.
  
  For 150 years, the Dobbies name has stood for quality. During this time, we have been proud to provide the best products and expert advice to gardeners throughout the UK. With over 575,000 club plus members, our main priority is exceptional customer service.


Today Dobbies is the UK's largest Garden Centre retailers with stores across Scotland, England, and Northern Ireland. Naturally, we have one of the biggest and best ranges of quality plants and gardening equipment around.? You do not have to be an avid gardener to enjoy Dobbies because, as well as having everything to make your garden grow, we have everything you need to simply relax and enjoy your garden - and much more.

A little bit about the reward package:

• Generous annual leave entitlement consisting of 6 weeks annual leave - bank holidays included (pro rata calculated on your contracted hours).


• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.


• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.


• Access to Employee Assistance Programme through Retail Trust where you can seek confidential support, free counselling service and discounted retail rewards with our employee wellbeing platform.?


• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.


• Junior management opportunities.