Receptionist, Millbrook Suite KTC

Act in respectful manner at all times, towards patients/relatives/carers and staff. To communicate effectively with services users and staff. To welcome patients/relatives onto the department, check the patients in on the database for their appointments, using the computer software. To be responsible for the distribution of departmental post To advise patients/carers of any delays in clinic or treatment times. To liaise with ambulance control for patient return journeys. To book follow up appointments. To deal with telephone enquiries, both from staff and patients. Ensure the reception area is clean and tidy throughout the day.