Receptionist

This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.

You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.

You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.

Main duties of the job

To actas the main point of contact for patients & visitors arriving.

Reportand action facility issues and faults where required.

Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager

Tosupport the clinical teams working in our services with basic requests.

Tomanage the waiting room area whilst patients wait to be seen.

Interactionwith patients to provide information, signposting, and advice.

Todemonstrate a competent level of interpersonal skills.

Manageand prioritise own workload.

Ensurethe clinical rooms are stocked where appropriate.

Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.

Anyother duties as directed.

Completionof administrative tasks as directed., This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.

You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.

You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.

MainDuties and Responsibilities :

To actas the main point of contact for patients & visitors arriving.

Reportand action facility issues and faults where required.

Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager

Tosupport the clinical teams working in our services with basic requests.

Tomanage the waiting room area whilst patients wait to be seen.

Interactionwith patients to provide information, signposting, and advice.

Todemonstrate a competent level of interpersonal skills.

Manageand prioritise own workload.

Ensurethe clinical rooms are stocked where appropriate.

Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.

Anyother duties as directed.

Completionof administrative tasks as directed.

• Able to use Microsoft Office Word, Excel and Outlook


• Excellent customer service skills


• Understand and observe strict confidentiality


Qualifications

Essential

Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Other

Essential

Ability to travel across various sites when required.

Experience

Essential

• 6 months minimum experience in a similar role


• Experience in working with SystmOne


Desirable

Experience of working within the NHS or general practice,
• Competent in using Microsoft Office


• Good written and verbal communication skills


• Able to work well under pressure


• Able to work as part of a team


• Able to listen and empathise


• Hard working and willing
  
  Nimbuscare is a not-for-profit organisation that aims to be acollaborative and agile provider that cares for its people and patients.


Nimbuscare is based in York and is owned by all the practices in the city,however we deliver services over a wider footprint.

Who are we

We deliver Urgent Care services in collaboration with the hospitaland GP practices in York, Scarborough, Whitby, Malton and Selby.

We alsoprovide community-based frailty care, which focuses on treating people in the communitywhere we can. We also aim to shift services into the community where possible,for example our community diagnostic centres run in partnership with the AcuteTrust.

We are committed to contributing towards a better NHS based onequity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Please note Nimbuscare does not hold a license to sponsor any visaapplications and we are unable to provide any advice about visas.