Rapid Access to Social Care - Healthcare assistant | The Royal Wolverhampton NHS Trust

Provide community support with personal care to enable patients to return home earlier from hospital or in a crisis situation to avoid admission.

Follow individual care plan and monitor patient providing feedback to service leads.

Respond to changing situation taking appropriate action to maintain patient care

The Rapid Access to Social Care Team (RASC) has a vacancy for a band 3 Health Care Assistant (HCA) to join our team which support patients to either be discharged sooner or avoid hospital admission in a crisis situation e.g. following a fall.

The RASC team are part of the Community Urgent Care Service which provides short term Nursing and therapy support to patients.

The post holder will support patients with personal care, toileting, mobility, transfers, meals and medication prompts following a care plan and providing feedback about the person's needs and progress. Competency based training will be provided., We are looking for an individual who is prepared to work flexibly which includes shift working over 7 days-Looking to expand the service to provide night shift cover so the service will provide 24 hour provision

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. Were passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as Goodby CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To support personal care, medication administration and activities of daily living following the individualised holistic patient care plan according to policy/procedure.
To complete Healthcare Assistant competencies required for post
To promote independence in activities of daily living and adopt a reabling approach towards patient care
To ensure that consent is obtained prior to delivering all aspects of patient care.
To involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate
To ensure care is delivered with compassion and respect to all patients.
To work with the multi-disciplinary team, and contribute to the prevention of patient harm by participating in risk assessments e.g. pressure ulcer development, falls, nutrition and food hygiene
To ensure privacy and dignity are maintained at all times and protect confidential information
To assist patients with all care as delegated by the coordinator / registered nurse/health care professional.
To safely and accurately measure and record patients physiological observations e.g. pulse, respirations, blood pressure and temperature, escalating and reporting to the coordinator /registered nurse responsible for the patients care.
To accurately document any observations and care provided in the appropriate record informing the coordinator /registered nurse of your actions.
To ensure that appropriate moving and handling techniques and equipment are used when manual handling.
To report back any relevant information to the coordinator/ registered nurse accountable for the patients care.
Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care
To answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s).
Respond appropriately to patient concerns and questions raised escalating to the accountable coordinator /registered nurse for the patient during that shift.
To ensure areas are maintained clean and tidy, and are appropriate stocked against agreed levels, including storage areas and medical equipment.
To comply with Health and Safety Regulations and to report accidents / untoward incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, utilising the incident reporting system.
Act in a courteous and helpful manner at all times ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families
Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust
To attend mandatory training and such courses / lectures / in-service training, as indicated by the needs of the service and own personal development, as indicated at appraisal and within personal development plan (PDP).
To be familiar with, and comply with all appropriate Trust policies and procedures.
At all times maintain a professional image and comply with the Trusts Dress Code Policy.
At all times act in a professional manner, to uphold the reputation of the profession and the organisation.
To undertake any other duties as may be required to meet the needs of the service within the limitations of the grade for the post.

• working in a care setting for a minimum of one year


• NVQ level 3 qualification in care.


• Community experience is an advantage


Experience of working in the community and /or in a reablement setting is an advantage.

A car owner /driver with full UK driving license is essential for this position.