Process Improvement Analyst

Here at AXA Health, we have new opportunities for Process Improvement Analysts to join our growing team, on both a full-time permanent basis and a 12 month FTC.

Reporting to the Design and Optimisation Maturity Lead, as a Process Improvement Analyst you'll have two primary focuses. You'll support the team with creative insights, research, and analysis as well as collaborating with senior team members and stakeholders to contribute to the development of innovative business models, service blueprints, and market strategies. You'll also support senior team members in executing improvement projects and driving operational excellence.

So, if you want to gain valuable experience in process analysis, data analysis, and project management, as a foundation for future career growth and progression then this could be the role for you!

What you'll be doing:

• Conducting market research, competitive analysis, and customer insights to inform Business Design & Optimisation projects.


• Assisting with developing business models and strategic frameworks, contributing to the ideation and evaluation of new business opportunities.


• Supporting the creation of service blueprints and customer journey maps, visualising end-to-end processes and interactions, to include identifying areas for improvement and collaborating on optimisation strategies.


• Assisting with creating visualisations and presentations to communicate complex concepts and analysis effectively.


• Collaborating with cross-functional teams supporting the achievement of project milestones.


• Taking part in stakeholder meetings and workshops, gathering requirements and gaining a sound understanding of business needs.


• Supporting senior team members in conducting data analysis and gathering insights for optimisation projects.


• Collaborating with cross-functional teams to document processes, workflows, and pain points as well as assisting in identifying areas for improvement and potential optimisation opportunities.
  
  Experience in improving processes including mapping, maintaining, and updating documents is essential.


• Analytical mindset with the ability to interpret data and draw actionable conclusions.


• Proficient in using Microsoft Office or similar tools used for data analysis and visualisation.


• Ability to work effectively as part of a team and collaborate with diverse stakeholders in a fast-paced and dynamic environment, building partnerships to meet objectives.


• Ability to adapt approach to suit the demands of different situations and understand the cues that suggest a change in approach is needed.


• Results driven and resilient.


• Knowledge or application of Intelligent Process Automation solutions would be desirable.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

About AXA

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
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£45,000 a year - Permanent, Full-time, Fixed term contract, Pulled from the full job description

• Company pension


• Employee discount


• Gym membership, At AXA we work smart empowering team members to choose where they work best, based on the nature of their task and projects. Whether it's collaborating in our vibrant office environment, focus in a quiet work space or working remotely from the comfort of home, we prioritise flexibility and autonomy to ensure our team members can thrive. Please note you'll be required to attend our key office locations from time to time as needed.


We're also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.

What we offer

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £45,000 dependent on experience.


• Annual company & performance-based bonus (for FTC this will be discretionary).


• Contributory pension scheme (up to 12% employer contributions).


• Life Assurance (up to 10 x annual salary).


• 25 days annual leave plus Bank Holidays.


• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.


• AXA employee discounts.


• Gym benefits.