Payroll Administrator

Do you want to take you next step in your Payroll career?

Sopra Steria have an incredibly exciting opportunity to join their vitally important Payroll team. As Payroll administrator you will process and administer all aspects of payroll and pensions on behalf of the Business (circa 7,000 employees). You will make sure the monthly payroll is processed in line with company timescales and provide a customer focused service which supports the long-term vision of the People Hub, ensuring that customer expectations are met and maintained in line with service level agreements.

The role is based out of our Stockton Office with a need to be on-site in a Hybrid-fixed way of working. You will join a collaborative and engaging team that is a vital part of our wider HR Shared Service team.

What you will be doing:

• Process, administer and input information for all aspects of the payroll to Bacs creation


• Effectively manage all workload for an allocated area of the business which includes the processing of new starters, employment and personal changes, ad-hoc payments & deductions and all termination related payments and processes


• Administer a variety of company pension schemes, which include NHS, My Civil Service Pension, LGPS and a range of current and historic defined benefit and defined contribution schemes


• Administer auto-enrolment payments and ensure any pension contribution changes are processed in a timely and accurate manner


• Make sure all company benefit data is calculated and processed correctly which includes payments of holiday pay and a wide range of flexible benefits across salary sacrifice and non-salary sacrifice schemes.


• Ensure that payroll data is accurate and maintained, attention to detail is key


• Collate and load absence data to ensure that statutory payments are made in line with HMRC guidelines


• Build and maintain close working relationships with all teams within the People Hub


• Provide a pro-active and positive customer service to support the overall service level agreements and customer expectations


• Balance all aspects of payroll administration with high standards of customer service


• Effectively and positively deal with queries from managers and employees in relation to payroll matters - these will be escalated from the HR Customer Services Team through an internal case management system


What you'll bring:

• Excellent interpersonal skills and the ability to communicate with individuals at all levels


• A very positive and pro-active approach to customer service - previous experience within a customer facing role will be essential


• A team player and have a supportive attitude to colleagues


• Excellent time management and ability to work to tight deadlines in a busy environment.


• A very positive and pro-active approach to customer service - previous experience within a customer facing role will be essential


It would be great if you had:

• Previous experience of processing payroll related information and inputting to payroll systems on a large scale with multiple demands


• Knowledge of payroll and pension administration processes and procedures


• Knowledge of up to date statutory and legislative regulations in relation to payroll such as Tax and NI, Maternity pay etc


If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Level of Clearance: NA

Salary offered will be in line with experience and development needs

Loved reading about this job and want to know more about Sector/Company?

We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads.
We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!


• Excellent interpersonal skills and the ability to communicate with individuals at all levels


• A very positive and pro-active approach to customer service - previous experience within a customer facing role will be essential


• A team player and have a supportive attitude to colleagues


• Excellent time management and ability to work to tight deadlines in a busy environment.


• A very positive and pro-active approach to customer service - previous experience within a customer facing role will be essential


It would be great if you had:

• Previous experience of processing payroll related information and inputting to payroll systems on a large scale with multiple demands


• Knowledge of payroll and pension administration processes and procedures


• Knowledge of up to date statutory and legislative regulations in relation to payroll such as Tax and NI, Maternity pay etc


If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads.
We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!

Salary offered will be in line with experience and development needs