Patient Care Officer

Reception Desk: Greeting patients attending for phlebotomy and Clinical Haematology Clinics

Attending, departing and making appointments for Clinic Patients using IPM (LE2.2)

Taking receipt of samples brought down by wards/departments and taking them into the laboratory areas

User Helpline:

Answering general enquiries, such as bottle types, test turnaround times.

Forwarding calls to laboratory and medical staff

Adding tests onto a sample received using the laboratory computer system - LabCentre.

Call Centre:

Making appointments for patients to have a blood test in the department.

Report distribution:

Posting out reports to wards/departments/community settings.

Trust values. Lab Medicine Admin & Support Services Department prides itself on delivering excellent customer service, using knowledge obtained from working in a laboratory environment.