OPERATIONS AND REPORTING MANAGER: Como No & La Linea - The London Latin Music Festival

We are seeking a dynamic and efficient, organised Operations and Reporting Manager to join Como No. We need you to support our newly appointed Director as together we take the organisation into its next stage.

WHAT WE ARE ASKING FROM YOU:

• To support the Director in developing and delivering Como No and La Linea's year-round programme of performances in London and some regional performances.


• Work to Como No's NPO agreement with Arts Council of England: the ACE Activity Plan, Investment Principles, Financial templates, and quarterly timetables.


Operations

• Comply with all legal duties in respect of employment, data use and storage.


• Maintain the company's electronic filing systems and records.


• Liaise with the Director and the Finance manager on budgets.


• Liaise with accountants and ticket agents.


• Assist the Director with creating/amending contracts with venues and artists.


• Attend, report to, and take minutes at the meetings of the non-executive board.


• Plan travel, principally for musicians, including booking flights, accommodation, and ground transportation.


• Liaising with Artists' management.


• Deal with general enquiries.


• Other administrative tasks as required.


Reporting & analysis

• Create event audience surveys - you will be using Arts Council England's audience survey software.


• Create regular reports from event surveys and other monitoring for the Director, Board and ACE.


• Create environmental impact reports for the Director, Board and ACE with Production Managers for future planning.


• Analyse quantitative and qualitative information for future planning.


Marketing

• Support the Director on all marketing activities.


• Upload and format copy for our events.


• Upload events to our own websites (comono.co.uk and lalineafestival.com) and to ticket agents' sites.


• Upload shows onto relevant listing sites.


• Create & send newsletters & oversee email lists on Campaign Monitor., The Director manages the organisation's Operations and Reporting Manager to ensure that the Company's programme of activities happens on time, on budget and connects with audiences.

The Operations and Reporting Manager reports to the Director, who sets goals for all team members.
The critical responsibilities of this role are described above. They may be subject to reasonable changes from time to time in line with business needs.

Essential skills and experience

• Applicants should be self-motivated, meticulous, highly organised, flexible, with experience in working to deadlines.


• Proficiency in Microsoft Word and Excel is a must; additional competencies with other software tools eg Wordpress and Campaign Monitor.


• You'll be someone who pays attention to detail and is skilled at providing resources, support, and structure for artists/musicians and art projects.


• Ability to work effectively in a small team.


• Excellent communication and collaboration skills.


• Excellence in written English, particularly for clear and concise online copy.


Desirable (but not essential) skills and experience

• Spanish and/or Portuguese speaker.


• Familiarity with use of survey software eg Illuminate, Impact & Insight etc, and production of data from reports.


• Website CMS skills


• Understanding of how to use Xero or similar accounting software.


• Understanding of not for profits., We are committed to recruiting a workforce that reflects the population and will prioritise applications from historically under-represented people particularly people of Latin American heritage and including from black and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, those from working class backgrounds, state school educated and people who have experienced forms of exclusion or marginalisation.