Operations Director

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today...

Hours: 40 hours - flexibility required across shift patterns

Location: DHL Aviation at East Midlands Airport

Grade: H

Department: Operations

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual target bonus is 20% of total target cash


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme


In this position you will be responsible for planning, organising, and controlling the operation to meet the company's present and long-term service and quality targets to initiate systems to control the cost per piece whilst maintaining a motivated workforce. Working closely with other operations managers and support functions you will drive a culture of continuous improvement by living Global SOP, Focus strategy and embracing EOS initiatives toward making a better working environment.

Key responsibilities:

Operational Management and contingency planning:

• Manage and direct the operation; direct, lead and revise the implementation of Contingency Plans.


• To work closely with operations management team and support functions to drive a culture of continuous improvement by living Global SOP, Focus strategy and embracing EOS initiatives toward making a better working environment.


• To ensure that Operation works to maximum effect in line with company strategic goals regardless of the circumstances.


• Develop and execute all necessary business recovery plans enabling a customer first approach to everyday business.


• The nature of the company's business dictates that procedures and routings of material are constantly changing. It is the job holder's responsibility to ensure that these changes are implemented, monitored and the efficiency reported to Senior Management.


Compliance:

• Comply with all regulatory agencies applicable to our network and hub operations.


• Ensure awareness of policies and rules, maintain commitment on Quality and Environmental Systems, identify and promote continuous improvements aligning with Company strategies on quality and environment.


• Ensure awareness of policies and rules and maintain commitment on Health and Safety improvement projects and / or provisions defined at higher level for department, review performance and drive implementation of efficient counter measures.


• To certify full adherence of Operations Dept. to Global SOP, ISO Quality & Environment Standards.


Stakeholder management:

• Ensure strong relationships with critical personnel required to maintain business continuity.


• Fully support and engage with QCC, SQ, Engineering, H&S, and Network Planning


• Keep and develop contacts with external partners e.g Airport operations, External Airlines and DHL Service Centres


• Develop relationships with Key ACS partners.


• Develop contacts with all sub-contract trucking companies.


Reporting /analysis

• Operations Performance Management Scorecard


• Cost per piece analysis


• Productivity performance


Safety

• All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.


• You are expected to report all accidents, near misses and hazards in the workplace.


• You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.


• Managers and Supervisors are responsible for the Health and Safety of their employees as well as having a thorough understanding of their Health and Safety Responsibilities and the risks associated with their area of responsibility


Line management:

• Identify, recruit, retain, develop, lead and motivate properly skilled departmental supervisors.


• Define development plans, outline expectations, identify training needs, conduct monthly 1:2:1's with direct reports and ensure 1:2:1's completion for all staff in the operation.


• Evaluate annual performance and support the pay review process.


• Actively develop and participate in annual Panel Review, utilising LEADS methodology


• Promotion of Performance Improvement of staff in accordance with the performance improvement procedure.


• Fully support and encourage disciplinary action and investigations.


• Proactively monitor performance and conduct to address any short falls or any unacceptable behaviour.


• Understand the benefits of diversity in the business, promoting a diverse team ensuring an understanding of the Equality Act is maintained.


• Build and develop a team ethos across all shifts by embracing DHL 21st Century Manager concept/ ICCC/CIS & CIM /As One/ Can Do/ CSR/ First Choice/Performance Dialogue Boards, Team Briefings, and other initiatives to ensure that all Operations work to maximum effect in line with company strategic goals regardless of the circumstances.


• Managers and Supervisors are responsible for the Health and Safety of their employees as well as having a thorough understanding of their Health and Safety Responsibilities and the risks associated with their area of responsibility.


You'll bring to this role:

• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.


• DHL or industry network knowledge or equivalent experience desirable


• Strong people management skills


• Develop a living and breathing Global SOP environment


• Ability to communicate effectively at all levels and across cultures


• Ability to lead, motivate staff - create EOS culture


• Self-motivated and resilient


• Initiative and drive to promote and progress change in the organisation


• Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified timeframe


• Degree level education desirable but not essential


• Understanding of general air cargo operations, associated aircraft and Aviation legislative policies desirable


Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: Tuesday 16th April 2024

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us viadhlcareers@dhl.com

Please note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.


• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.


• DHL or industry network knowledge or equivalent experience desirable


• Strong people management skills


• Develop a living and breathing Global SOP environment


• Ability to communicate effectively at all levels and across cultures


• Ability to lead, motivate staff - create EOS culture


• Self-motivated and resilient


• Initiative and drive to promote and progress change in the organisation


• Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified timeframe


• Degree level education desirable but not essential


• Understanding of general air cargo operations, associated aircraft and Aviation legislative policies desirable
  
  What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.


Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine., DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual target bonus is 20% of total target cash


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme