New Owner Relations Executive

We're looking for a hardworking, driven, and passionate candidate to join our team as we get set for further growth in 2024, helping our owners to maintain their high-quality properties, and to ensure our guests receive the very best customer service whilst staying with us.

As the New Owner Relationship Executive, you will be responsible for managing new property owner relationships from the point of signed contract through to the onboarding of the property onto the Host & Stay portfolio.

Our Onboarding Executive would guide our new Owners through their Onboarding journey with Host & Stay, by providing support and guidance on property ownership, insurance, and compliance.

You would provide a signature Owner experience through outstanding customer service ensuring every owner receives our 5-star service levels., And Day to Day? …….. You will be responsible for:

• Ensure a smooth Onboarding journey for all Owners.


• Develop a thorough understanding of Host & Stay and our Property Management services and policy requirements.


• Build and maintain strong relationships with owners ensuring every touch point delivers a market leading experience and leads to retention.


• Working closely with the operational departments in the business and external suppliers for a successful setup of all owners across a number of systems.


• Provide the highest level of service.
  
  You will be a highly organised, results-oriented individual with excellent communication and interpersonal skills.


To be considered for this role you MUST have:

• Excellent communication skills (written and verbal).


• Confident phone manner.


• 'Can do' attitude with a passion to go above and beyond.


• Excellent relationship building and problem solving skills.


• Ability to be positively reactive in difficult situations.


• Ability to manage your own time and work to deadlines.


• Genuinely passionate about customer service.


• Competent with the use of information technology.


• Previous experience in Customer Service. Relationship Management or Onboarding role.


• Experience of working within the travel and tourism industry and/or property sectors (e.g. estate agency or residential lettings) is desirable.
  
  Host & Stay is based in Saltburn-by-the-sea and provides full-service holiday home property management to over 1000 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age-old industry.


Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We're on a mission to make the UK one of the most popular, guest centric holiday destinations in the world - but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive.

Our offices are more than just the space we work in. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We're looking for people who are travelling in the same direction when it comes to the way we work, live our values, and deliver our services.

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Why choose us?
The team here at Host & Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host & Stay.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

Health Cash Plan
Employee Assist Programme
Cycle to work scheme
Electric salary sacrifice scheme
Employee Discount
Company Events

Job Type: Full-time

Pay: £25,000.00 per year