Neighbourhood Advisor
ATR
Neighbourhood Advisor
£26624
ATR, Shipcote, Gateshead
- Full time
- Temporary
- Remote working
Posted 1 week ago, 24 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: f535e763e9ff44e4b08f81be51e72055
Full Job Description
We are currently looking to recruit 2 x Neighbourhood Advisor's to join our team based within Gateshead.
Duties Within Role:
·Be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards
·Accurately process and reconcile income in line with the Council's financial guidelines and regulations.
·Accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
·To work with customers seeking rehousing, providing advice on housing options.
·Carry out interviews with customers and assist with home visits when required.
·Encourage customers to access on-line services and promote digital inclusion.
The Person:
·Must hold 5 GCSE's including English and Maths at Grades 4-9 (A-C)