Membership Engagement Officer

· Telephone, email, survey and/or personally visit BNCHA members to ask them about their views of repairs, service issues and gather 'tenant profiling' whilst developing and maintaining an appropriate recording system to retain the information gathered;

· Communicate with BNCHA's operational staff and others in order to ensure that issues raised by BNCHA members are properly addressed;

· Attending various BNCHA governance and operational meetings as necessary to support the membership and communities function;

· Working with the BNCHA Chair to liaise with local voluntary and community groups (eg. temples, groups for elderly people and others)

· Have strong self-motivation and be keen to shape how the new role develops;

· Work enthusiastically, efficiently, flexibly and professionally with BNCHA members, volunteers and staff;

· Be prepared to work some evenings and weekends to match the voluntary nature of the co-op;

· Have excellent communication skills, with the ability to communicate in a variety of differing methods;

· Have a proven track record in managing multiple and changing priorities, being comfortable working individually and as part of a team;

· Have an understanding of the importance of being accountable to a voluntary community board.

An exciting pivotal role has been created at Belgrave Neighbourhood Co-operative Housing Association (BNCHA). In order to support the 480 members of the Association, my client is recruiting for a Membership Engagement Officer. BNCHA is keen to progress their "Active Membership Strategy" to encourage and support its members to get involved in the co-op.

Given the size of the team, there is a strong requirement to be flexible but you will look to:

· Direct communications with BNCHA members in various ways;

· Gather information about BNCHA members' needs in their homes, such as how they wish to be communicated with and whether they have special needs that will help them to be engaged and receive a better service;

· Contacting BNCHA members to ascertain their views about repairs and other services to ensure that their individual needs are being properly addressed and to gather general information that could improve services;

· Being involved with BNCHA community and other events and workshops aimed at involving BNCHA members in the services they receive and in the local community.

In return to undertaking such a rewarding role for a culturally engaging organisation, you will work with an amazing team, receive a competitive salary, annual leave and pension along with a flexible approach to your work.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year,

• Casual dress


• Company events


• Company pension


• Free parking


• On-site parking


Schedule:

• 8 hour shift


• Monday to Friday


• Weekend availability


Application question(s):

• Are you able to work occasional evenings and weekends in order to meet the members if required?


Language:

• English (required)