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Medical Receptionist

GP Practice

Medical Receptionist

Salary Not Specified

GP Practice, Scotlands, City of Wolverhampton

  • Part time
  • Permanent
  • Remote working

Posted 2 weeks ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d93b8671e4a748839688a73c57443de8

Full Job Description

  • To facilitate patients accessing the clinical care provided by the practice.

  • To support the GP's and Nurses in providing that care.

  • To act as first point of contact for anyone accessing the practice. Accountable to the General Practitioner (for medical matters) Practice Manager (for all other matters)


    • Reception Duties:
  • Greeting and booking in patients for GP or Nurse

  • Dealing with patient enquiries efficiently and courteously.

  • The receiving and recording of telephone messages taking appropriate action.

  • Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.

  • Restoring the telephone service in the morning and checking for any messages.

  • Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctor/Nurse as necessary.

  • Pulling and filing medical records as necessary.

  • Processing repeat prescriptions and filing for collection within 48 hours.

  • Taking home visit requests.

  • Advising patients of relevant charges for private services

  • Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

  • Ensuring premises are kept tidy.

    • Administration Duties:

  • To have a thorough knowledge of all practice policies and procedures

  • To work in accordance of written protocols

  • Provide administrative support for clinical staff.

  • Filing patient records and correspondence when necessary.

  • Opening and distribution of practice post.

  • Registering new patients following the Registration Protocol.

  • Scanning of documents onto the medical system. All scanning should be cleared daily (both trays).

  • To send letters to patients as necessary.

  • Photocopying of notes and other information

  • Updating patient details on EMIS i.e. Change of address, telephone numbers etc

    Key skills - Good Communication skills, ability to communicate effectively in both written and spoken English are essential. Good Telephony and customer service skills, Good use of IT skills and MS packages and a team player.


    • Desirable, but not essential proficient in the use of the EMIS system. Full training will be provided for the right candidate.