Luggage Porter

As a Luggage Porter, you are a key part of our front of house operation teams helping to create a great first impression, you make it your mission to providing a warm welcome to all guests on arrival from supporting with luggage and personal belongings, assisting the reservations team from check in to check out and attend to guests needs.

Maintain a clean and organised luggage storage area, ensuring luggage is appropriately tagged and stored securely. Respond promptly and courteously to guest requests for additional assistance. Work closely with Concierge Team and other departments to ensure guest satisfaction.

A natural problem solver, with great attention to details you'll also be extremely organised yet able to multi-task. Your passion is to help others and with your exceptional people skills you'll ensure that our guests continue to return time after time to our hotels.

An Ambassador for our President Hotel you take pride in terms of your own appearance and ensure that public areas are well maintained and presentable. You'll be able to help our guests with your expert knowledge of the hotel services, local areas and surroundings.

It's all about having a great attitude, we are looking for someone who enjoys being helpful to others, keeps a cool head and doesn't get flustered easily as you'll need to be comfortable working both independently and as a team.

What we would like from you

• Due to the working hours of this position, you will need to be at least 18 years old to be considered for this role.


• Previous experience gained in customer facing role or similar position would be beneficial.


• You will have a good level of spoken English, if you speak other languages this would be advantageous


• A genuine interest in providing the best service for our guests.


• Confident and engaging personality who is able to build rapport quickly.


• You will have the ability to effectively problem solve and find a resolution to our guest's satisfaction.


• Act as a brand ambassador for Imperial London Hotels promoting a professional image at all times.
  
  Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.


Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4
• Deluxe Hotel in 2026.
  
  What you'll get in return


• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days


• Free meals on duty


• Uniform & dry-cleaning


• Workplace pension scheme


• £300 Refer a Friend Scheme


• Employee recognition


• Employee awards


• Social events


• Interest-free Season Ticket Loan / Travelcard Loan


• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)


• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets


• Shopping discounts across several high-street brands and online retailers


• Sabbatical leave (subject to eligibility)


• Mental health first aiders support & well-being


• Employee Assistance Programme- Supported by Hospitality Action:

+ Career Guidance, Life Coaching & Tenancy Agreements
+ Legal Assistance & Financial Assistance
+ Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy


• Access to fully funded apprenticeships (subject to eligibility)


• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)


• Access to Supported Study Scheme (subject to eligibility)


• Annual Free English Course accredited by UCL Centre for Languages & International Education


• Opportunity to explore other roles within Imperial London Hotels after 1 year of service


Extended Benefits:

• Technology Scheme (subject to eligibility)


• Cycle to Work Scheme (subject to eligibility)


• Workplace Nursery Scheme (subject to eligibility)