Large Loss Technician

We are looking for a Large Loss Claims Handler to efficiently investigate and handle all claims allocated to them within the company and client's operating procedures to ensure attainment of the company's objectives. To handle high value >£100k or otherwise technically complex claims and support development /implementation of strategic initiatives.

This is a hybrid role, based at our Leeds or Liverpool office.

What will your day look like:

• Investigate and resolve high value, complex, contentious and strategically important claims to ensure they are properly reserved and settled at optimum cost.


• Responsible for communication to internal and external stakeholder of the detail and impact of all relevant legislative change and other internal/external technical developments


• Provide structured feedback on any large loss claim outcome where wider technical benefit is identified.


• Support, co-ordinate and participate as appropriate in any key industry forums.


• Assist Claims Manager to identify, develop and implement strategies for :


- Best practice initiatives

- Technical Projects

- Audit procedures

• Act as a Technical Referral point to provide excellent claims handling advice, actively support the enhancement of the technical performance of the wider claims department


• Handle larger and more complex claims within agreed client SLA's


• Liaison with the client/policyholder/broker.


• Investigate allocated claims thoroughly, establishing how and why events occurred and the legal liabilities which may arise.


• Obtain all necessary evidence and relevant documentation including detailed statements from witnesses and other informative sources.


• Maintain a full knowledge of client requirements by referral to documented procedures and adhere to them at all times.


• Determine appropriate action for resolution of the case.


• Correspond with all parties to the case quickly and professionally.


• Maintain a proper reserve at all times and review reserves regularly.


• Control the progress of the case.


• Obtain medical or expert evidence and wage information where appropriate.


• Negotiate settlement where appropriate, in accordance with authority limits.


• Instruct and control defence solicitors, through to Trial if necessary.


• Ensure that costs are kept to a minimum.


• Keep yourself updated on any technical or legal changes which may have a bearing on our claims. You may be called upon to attend or participate in company training programmes.


• Provide guidance and support to junior injury handlers through coaching


• Undertake any necessary duties to fulfil the requirements of the post.


• You will be granted a claims handling and reserving authority in accordance with your experience. You will in addition be granted a payment request authority limit.


• All Staff are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements.
  
  Minimum 5 years experience of handling claims >£100k preferred.


• Ability to self-motivate


• Confidently able to present claims information to clients whether by email, over the phone or face to face.


• Good knowledge of Motor claims and relevant legislative changes


• Excellent presentation skills


• Strong negotiation skills


• Excellent communication skills


• Relationship management


• Ability to work on own initiative.


• Ability to organise workloads, under pressure, whilst maintaining tight deadlines
  
  At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to, We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.


We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are Dynamic - We readily adapt to the changing environment. We strive for what's next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.