Job Description

We're recruiting for Property Claims Handlers to join our growing team, based in our newly refurbished Bolton office. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.

Our Property Claims team is responsible for managing all claims relating to Commercial Property. As part of the wider Claims function including Casualty, Motor Engineering and Commercial Motor, you'll contribute to the strategic objectives of AXA Commercial whilst helping our customers protect what matters most to them. Every claim is different and that's what gives the job so much variety!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with your Reed Talent Solutions Consultant.

What you'll be doing:

• Ensuring each customer feels valued and supported with their claim, providing personalised and accurate information based on your expertise and training. Due to the nature of the role, some claims are because of a distressing or simply unfortunate incident, so listening and acting with empathy is key.


• Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.


• Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their incident or claim. This includes investigating and gathering evidence to help bring each claim to the point of conclusion.


• Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.


• Recognising the signs of a fraudulent claim and referring these for further investigation where needed.


Working Hours & Shift Pattern: Your working hours will be Monday to Friday 9am to 5pm, a total of 35 hours per week, with no weekend work required!

Induction & Training:

You'll have a structured onsite training programme with one of our specialist Trainers. Following training and once you're more competent in the role, you'll move to a hybrid way of working; working at least 40% of your week away from home at our Bolton office.

We thrive on helping you become the best version on yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development. We have 1000's of training opportunities and courses so your future is most definitely within your control., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.

• You'll need to show you meet the essential criteria as detailed in the job advert or job description


• You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme


As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.

Screening & Conduct

As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.

I'm struggling to connect to my online interview, what should I do?

Don't worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.

How do I get feedback on my interview?

Whenever possible, we'll call and provide feedback by phone. Sometimes, we'll need to provide feedback by email.

How can I prepare for my interview?

We'll send a candidate preparation pack before the interview to help you prepare.


• Customer service experience in any sector.


• A great listener who is confident in interacting with customers and building relationships over the phone and using computers.


• Professionalism, confidence and an ability to adapt quickly as you will be dealing with a variety of stakeholders including claimant lawyers, our customers, brokers and other insurance professionals.


• Possess the skills to look at situations uniquely and problem solve.


• You'll be a contributor to a collaborative team.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work., At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential., At AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal.

Should you wish to report any concerns, you can do this through by sending an email to speak-up@axa.com, AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries.
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At AXA UK, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,840


• Annual company & performance-based bonus


• Contributory pension scheme (up to 12% employer contributions)


• Life Assurance (up to 10 x annual salary)


• 25 days annual leave plus Bank Holidays


• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave


• AXA employee discounts


• Gym benefits, When will I hear back from you after my interview?


We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.

How do I discuss the package I've been offered for a role?

You can discuss the package with your Talent Acquisition contact at offer stage.

Yay! I've got the role, what's next?

We'll carry out a number of background checks before you start. This is known as 'screening'.

Do you do any background checks?

Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer.

Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.

• Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.


• What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.


If you think anything may affect these checks, please tell us.

What benefits or perks do you offer?

At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you're interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.

Does AXA offer car allowance or a company car?

This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you're interested in or confirm with your recruitment contact.