Information Co-ordinator, York Rail Operating Centre, 2 Positions Available

Reporting to the Route Control Manager, we have an exciting opportunity to join us in an entry level position which will give you a great grounding in Network Operations to springboard your career into more senior roles within Network Rail., I applied and became an Information Coordinator based within Operations Control at York ROC. I performed the role for a year. The experience I gained as a newcomer to the industry was invaluable. Getting an insight on the different company roles, how each role benefited and assisted another, how incidents were managed and widespread company policies. I worked with senior managers within the industry learning from them and interacting on a level that would be impossible otherwise.

This assisted me in choosing a path through signalling where I worked up from grade 2 to grade 10 SSM before returning to Control as an Incident Controller four years ago. As a developmental role and for variation in a job the information coordinator has benefitted me greatly.

Richard Mallinson, Incident Controller.

Role and Responsibilities may include but are not limited to:

1. Collate and disseminate information from Network Rail Control to our stakeholders and provide real time train information to customers

2. Provide support to the Senior Incident Controller, Senior Train Running Controller and Senior Network Delivery Manager to provide accurate, timely and concise information in line with our customer requirements.

3. Produce ‘State of the Route’ messages, Strategic Incident Updates and Passenger Information During Disruption information to our stakeholders and Senior Leaders.

4. Support the Control Team during manning of Gold Command in the collation of minutes and discussions held during incidents, and also during normal incident management conference calls.

· Excellent communication skills – verbal and written

· A good geographical knowledge of the East Coast and North & East Routes within Eastern Region

· Great computer skills

· Organisational and multitasking skills

· Ability to interpret, collate and communicate information accurately and precisely

· Good team working skills and ability to make objective decisions

· Ability to influence others and work calmly under pressure

· Roster pattern – 7 days a week 0600-1400; 1400-2200 and rostered overtime paid at an enhanced rate.

· 28 days AL (pro rata) inclusive of bank holidays

· 75% off train travel

· Generous pension scheme

· Company discounts scheme

· Health and wellbeing scheme access

· Access to the onsite gym and canteen

· Career development and training opportunities

• 2 positions available