Housing Options Casworker

This is an opportunity to join the busy Housing Options Team. The role of a Housing Options Caseworker involves providing customers with housing advice with a strong focus on preventing and relieving homelessness; seeing customers through all stages of the process including personalised housing plans and a decision on their homeless application if prevention or relief has not been possible.

The successful candidate will have:

• The ability to work on your own initiative and flexibility in dealing with varying workloads.


• Ability to manage your own caseload including managing customers' expectations, assisting customers to take steps to resolve their own housing need, attend multi-agency meetings and take part in duty cover.


• You will have effective communication and negotiation skills who can engage with customers in a demanding environment in order to find solutions.
  
  Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants


• Flexible working: available upon request, subject to operational requirements.


• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.


• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.


• 25 days holiday rising to 31 days (depending on Local Government service)


• An extensive range of learning and development opportunities


• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues


• Season ticket loans and discounts for public transport


• Cycle to Work scheme


• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.


• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)


• Discounted Health and Fitness membership


• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.