Housing Officer

We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in Essex!

As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across mainly Southend but may have to travel to other areas across Essex should the need arise, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard.

Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve.

You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences.

• Excellent verbal and written communication skills.


• Problem solving skills and an ability to work under pressure and to tight deadlines.


• An Ability to manage a complex caseload including ASB cases.


• An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.


• Demonstrable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.


• A Full UK Driving Licence and a vehicle to be used for work purposes.


• A willingness to work towards a Level 4 Housing Qualification


• Demonstrable understanding of leases and tenancy agreements.


• A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.


• A good awareness of welfare benefits, particularly Housing Benefits.


• An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)
  
  Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.
  
  In return for your hard work, we will reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday!


We take pride in our people to ensure they are equipped with the knowledge they require to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure their employees feel supported at work, so we also provide enhanced maternity/paternity/adoption leave, and many more!

Check out our employee benefits here: https://www.youtube.com/watch?v=oo5SXag4bjg