Housing Customer Services Officer - Affinity

In April 2004, Affinity was awarded a contract by Reading Borough Council under the Government's Private Finance Initiative to manage, maintain and refurbish the Council owned stock of around 1300 properties on the North Whitley estate. The project has been a huge success and some of our achievements and successes include:

• Top quartile performance on a range of key performance indicators such as repairs turnaround times on empty homes, responses to written enquiries and rent arrears.


• Completion of the refurbishment programme 9 months ahead of schedule


• First social housing project in the country to produce a Tenant Compact


• Excellent partnerships and working relationships with key stakeholders in the area and


• Selected as one of three finalists - for the Best Operational Local Government Projects - at the Public Private Finance Awards in 2007.


We are looking for hard working and talented individuals to build on our successes and take us forward on our journey.

The Housing Services Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a "one stop service" for residents living in the PFI contract area. The post holder will provide a resident-focused service and assume personal responsibility for solving issues effectively as they arise.


• Experience of working within a housing/maintenance environment


• Proven ability to deliver high quality customer responsive services.


• Effective organisational and time management skills


• Ability to work effectively as part of a team


• Commitment to equality of opportunity and valuing diversity


• Able to represent the organisation effectively and to maintain and build relationships and partnerships with the partners to the PFI scheme and all other stakeholders.
  
  Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.


Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most


• We're investing in our communities, to address local issues and create opportunities for everyone


As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.