Hotel Cleaner

The Hotel Housekeeper reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests., · Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours

· Supporting the Hotel Manager in all areas as required

· Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues

· Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)

· Knowledgeable of the hotel and guest accommodation facilities and services provided

· Knowledgeable of the department's safety and emergency procedures

· Manage lost property in accordance with the lost property standard operating procedure

· Clean all areas as requested by the Hotel Manager including bedrooms, bathrooms, showers and toilets, and kitchen areas to the highest standard

. Make beds in accordance with the SOP

. Manage the delivery and storage of linen

. Be able to work within the designated time frame

. Undertake room deep cleaning as required

. Perform carpet cleaning using the equipment provided

· Replenish stocks of toilet roll, soap, paper towels as necessary

· Vacuum corridors, office areas and stairs as requested

· Damp wipe paintwork and high dust all areas

· Remove any rubbish to the designated area

· Report any maintenance and repair tasks in the hotel to the Hotel Manager

· Escalate anything unusual to management

· Any other duties reasonably required of you to support the business as needed.

· No previous experience required although would be advantageous

· Must have excellent customer service skills

· Must be skilled in hotel room cleaning to the highest of standards

· Must have a meticulous attention to detail

· Must be able to work on their own initiative

. Must be able to prioritise and organise work load

· Must have excellent communication skills