Head of Operations and Residency Living

Are you ready to ignite change and lead with innovation in the vibrant world of residency living? Our Team at the prestigious Northumbria Residential Estate is on the lookout for a transformative Head of Operations and Residency Living. We are embarking on an exciting new chapter, seeking a strategic thinker and visionary leader passionate about delivering exceptional service and operational excellence.This senior management role offers the unique opportunity to manage our award-winning Residency Living Program, driving financial growth, fostering strong client relationships, and ensuring the delivery of unparalleled facilities services. Your mission will be to shape the future of our service delivery, meeting the evolving needs of our clients and crafting a living environment where students don't just stay but thrive.We believe in the power of diversity and the insights that experience in hospitality and hotelier can bring to our quest for excellence. If you're someone with a
pioneering spirit, commercial acumen, and a holistic approach to service delivery, eager to make a real difference in the lives of those we serve, we'd love to hear from you.Apply today to lead operations, drive innovation, and enhance living experiences, making every day an opportunity to impact thousands in a well-established environment.This position requires a 40-hour work week, Monday through Friday, with occasional on-call support as needed. Additional flexibility is necessary for open days (Saturdays) and coordinating with the team outside of regular hours.What you'll do:Ensure a seamless operation across the accommodation portfolio in and out of term timeExtensive collaborative working with other senior managersPursue operational activities to obtain contract and personal tangible resultsRobustly manage all sub contractors and suppliers under your remit to ensure seamless performanceEnsure value for money across all areas of the operationDrive commercial acumen and value add
across all areas of the contractManaging all changes to the contract specification 'output' as directed by the Contract ManagerConstant site monitoring, ensuring the service is running efficiently, on budget and as per contract.For a full list of responsibilities please view the attached job description What you bring:Experience of working in the student accommodation sector or similar hospitality settingPro-active attitude and can be flexible in relation to duties and working hoursStrong organisational and planning skills and have the ability to priorities and manage their time effectivelyThe candidate must be able to work effectively without supervision.The ability to communicate clearlyExperience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit marginsExperience of delivering financial targetsExperience of customer service and in particular customer relationship managementIT & systems literate, use of IT systems
to provide/monitor data within the Quality Assurance and other management reporting systemsExperience of strategic business commerciality and growthWhat we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:Performance-related bonusContributory pension schemeFlexible benefits fund of £1,300 to utilise across an array of benefits For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!