Grid Automation Field Service Engineer

Job Description Summary

Become part of a winning team and help to deliver the Green Energy transition.

Reporting directly to the UK Services Leader, on Site service specialist is a key member of the Service team, providing:
o Application Engineering support both internally and externally
o Conducts Field Service activities at Protection & Control integrators and end customer facilities.
o Works on service and maintenance contracts on site including onshore substation and offshore platforms.

In this role the engineer will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

Job Description

Essential Responsibilities:

The onsite services specialist will be responsible for:

• To be within a team in charge of a maintenance contract with customers.


• The engineer has to be available on call, 24 hours a day on a Rota basis, to perform first line fault diagnostics of Systems and clear failures of Substation Control and Protection systems installed at operational substations onshore and offshore.


• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites.


• Ensure full reports are generated to the end-Customer.


• Perform Validation and FAT of Protection and substation automation systems including database upgrades / modifications, firmware upgrades, testing on mirror platform and provide SAT assistance.


• Participate in installation and commissioning of Protection & Substation Control Systems.


• Consulting services on P&C Engineering (Calculation of Settings, Protection Relay, Control Units and Gateway Configuration, Coordination Studies, Short Circuit analysis).


• Coordinate with CoE (Centre of Excellence) and others for Products & systems obsolescence management.


• Manage customer complaints for resolution via Company's process. To adhere to all required procedures and processes in force at anytime.


• To assist with the internal and external training activities including classroom as well as commissioning-based training.


• To gain knowledge of new products and systems. Develop and further expand technical knowledge and expertise, currently recognised industry standards for engineering ability.


• Maintain knowledge of applicable product line warranties and accomplish effective warranty administration.


• Provide weekly time sheets and monthly reports including status of all work undertaken by the Engineer during that month and any other items relating to the Services Department.


• Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary.


• Communicate schedule details, project milestones, manpower requirements, quality issues, and tools / equipment requirements to the appropriate individuals.


• Support the Sales and Commercial teams.


• Obtain & Maintain GE / Customer Competent Person Authorisation.


• To ensure that all-relevant safety documentation and site competency certificates are up to date and inform the services Leader of impending renewals.


• To Apply the company's health and safety responsibilities to the work at site and at the platform. Ensure RAMS produced and reviewed internally and externally.


• Ensuring that the Company's quality, environment health & safety policies are read, understood, and adhered to.


• Maintain a strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards.


• Provide, audit, and implement quality control requirements for on-site activities.


• Assist the company on the Quality Focus, always strive for continuous improvement, ensure all areas of customer dissatisfaction / satisfaction are addressed and take corrective action when the source of any deviation from required standards is identified.


Job Requirements:

• Electronics / Electrical Engineering degree or equivalent.


• Proficiency level in English. Other languages valued (Spanish, French, Italian and/or Portuguese)


• Demonstrated relevant experience in Electrical protection and Substation Automation Systems, experience working on technical support, testing, maintenance, commissioning in transmission, distribution, industrial and power plants environments.


• Experience with electrical Protection relays and Control systems (LV, MV & HV).


• Experience in substation automation systems, DS Agile knowledge preferred.


• Experience with electrical protection relays, basic and detailed design is essential to be successful in the role.


• Candidates with proven knowledge of GE protection relays and Substation automation solutions are preferred.


• Willingness and ability to travel globally. (Around 160 days/year)


• Must have a valid driver's license.


Desired Characteristics

• Excellent technical skills in Protection Relays, Communication Protocols, SCADA.


• Knowledge of GE Protection relays and DS Agile SCADA will be highly valued.


• Knowledge of Automation, Electrical Control Systems and SCADA / DCS systems.


• Knowledge of Power & Protection Systems.


• Ability to organize, prioritize and achieve milestones and deliverables.


• Open to working extended hours and weekends.


• Sound judgment, levelheaded under pressure, with an ability to think on your feet.


• High energy, positive individual loving service challenges


• Excellent verbal and written communication skills with a exceptional customer focus and ability to cooperate with the different departments.


• A rigorous team working approach with a high level of self-motivation, flexibility, and self-learning aptitude.


• Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.


• Basic first aid skills & Offshore Certification is preferred but not essential.


About GE Grid Solutions:

At GE Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector.

Why we come to work:

At GE Renewable Energy, our engineers are always up for the challenge - and we're always driven to find the best solution. Our projects are unique and interesting, and you'll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you'll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.

What we offer:

A key role in a dynamic, international working environment with a large degree of flexibility of work agreements

Competitive benefits, and great development opportunities - including private health insurance.

Additional Information

Relocation Assistance Provided: No


• Electronics / Electrical Engineering degree or equivalent.


• Proficiency level in English. Other languages valued (Spanish, French, Italian and/or Portuguese)


• Demonstrated relevant experience in Electrical protection and Substation Automation Systems, experience working on technical support, testing, maintenance, commissioning in transmission, distribution, industrial and power plants environments.


• Experience with electrical Protection relays and Control systems (LV, MV & HV).


• Experience in substation automation systems, DS Agile knowledge preferred.


• Experience with electrical protection relays, basic and detailed design is essential to be successful in the role.


• Candidates with proven knowledge of GE protection relays and Substation automation solutions are preferred.


• Willingness and ability to travel globally. (Around 160 days/year)


• Must have a valid driver's license., Excellent technical skills in Protection Relays, Communication Protocols, SCADA.


• Knowledge of GE Protection relays and DS Agile SCADA will be highly valued.


• Knowledge of Automation, Electrical Control Systems and SCADA / DCS systems.


• Knowledge of Power & Protection Systems.


• Ability to organize, prioritize and achieve milestones and deliverables.


• Open to working extended hours and weekends.


• Sound judgment, levelheaded under pressure, with an ability to think on your feet.


• High energy, positive individual loving service challenges


• Excellent verbal and written communication skills with a exceptional customer focus and ability to cooperate with the different departments.


• A rigorous team working approach with a high level of self-motivation, flexibility, and self-learning aptitude.


• Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.


• Basic first aid skills & Offshore Certification is preferred but not essential.