Full Time Support Worker

To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence

Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act

JOB-SPECIFIC TASKS AND RESPONSIBILITIES

Establish and maintain relationships of trust with service users, to build engagement

Help service users to set, prioritise and achieve goals, managing their tenancies and

move-ons

Work flexibly with service users in their homes and in the community

Carry out assessments and determine urgency of service user needs

Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities

Carry out risk assessments, in order to keep service users safe and improve the quality of our support

Attend placement reviews

Work with service users on a 1:1 basis and in groups

Assist service users to deal with financial issues and navigate the benefits and education systems

Assist service users to manage friendships and family relationships

Assist service users to manage their medication, in accordance with Together procedures

Accompany service users to appointments

Encourage positive choices around food, leisure etc.

Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)

Assist service users with personal care as and when required

Adhere to the Together policy on lone working

Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems

Write clear word processed and handwritten reports (training provided) and records in English

Participate in mandatory and job-related courses and learning activities

Maintain professional boundaries in all aspects of work with service users

GENERIC TASKS

Undertake and assist with all tasks and responsibilities connected to Fire Safety and H & S in the service

To uphold and practice Together's organisational values in delivering this role

Represent the service positively with service users and other agencies

To adhere to Together's Equalities policy

To maintain confidentiality with regard to service users, Our Value Statement "We work together to facilitate choice through involvement, by doing what we say, never giving up on people, and looking to constantly improve how we work."

Collaboration: achieving together

• We work with communities, advocating and increasing awareness of the interests that matter most to service users.


• We utilise the knowledge, skills and experience of everybody to achieve the best outcomes.


• We create meaningful internal and external connections to ensure everyone can access the support they require. We actively raise awareness of mental wellbeing and the benefits of service user leadership, supporting people to participate in local society.


Choice: through involvement

• We champion knowledge gained through lived experience and embrace the positive impact this brings on creating options and supporting choice. We work with compassion, respect and creativity to encourage people to solve problems and find solutions.


• We listen and empathise to understand the issues that matter to people, in order to support their choices and aspirations.


• We are responsive and empowering, focusing on what can be achieved.


Integrity: doing what we say

• We create trusting relationships and environments by considering the whole person, individual situations and not over-promising.


• We are fair, reliable, open-minded, punctual and agree realistic expectations, which we are trusted to deliver.


• We ensure that we always say what we mean.


• We communicate with consistency and clarity.


• We are committed to making decisions transparently


Resilience: never giving up on people

• We care passionately about empowering people to use their knowledge and experiences to lead their journeys to better wellbeing.


• We use flexible and innovative approaches to achieve goals.


• We are brave and resolute when facing challenges.


• We don't let people's future be defined by their past.


• We are passionate about everyone's access to better wellbeing and hold the hope for a better future.


Continuous Improvement: learning and evolving

• We are curious and deeply inquisitive about people and our work.


• We consider the whole-person and recognise that genuine interest in each person enables us to support people with their aspirations.


• We create a safe environment for people to be who they want to be.


• We are conscious of our actions, decisions, and their impact.


• We actively seek and learn from feedback and make changes to deliver the best we can


DIVERSITY STATEMENT

In keeping with our values, we acknowledge the unique contribution that all Together employees, volunteers and service users can bring to our services and the organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, any physical disability, history of mental health or addiction problems.

All appointments and promotions are based on merit and no job applicant, volunteer or employee will be treated unfairly or discriminated against. All staff have equal access to staff development relevant to their role.

Full details may be found in the Human Resources Policy and Procedure Manual.

Demonstrate a non-judgemental attitude

Able to be empathetic towards service users and create a trusting environment

Ability to work alongside individuals experiencing mental distress

Able to work in partnership with services users

Able to establish and maintain professional boundaries in working with service users

Able to establish and maintain a safe environment

Willing and able to undertake domestic tasks with, and for, service users as necessary

Demonstrate problem-solving skills relating to welfare benefits, education and relationships

Open to - and willing to participate in - formal and informal job-related learning

Willing and able to collaborate with colleagues and other organisations

Able to use email and computerised systems for service user records and reports

Able to produce clear records and reports in English, Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience

Lived experience of mental distress (desirable)

Minimum of GCSE or Level II qualification in English, or equivalent

Basic competence in the use of email and word processing software

NVQ Level II in Health and Social Care, or equivalent (desirable)

PRACTICALITIES

Able to travel, access to car

Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

DBS clearance

Willing to undertake regular Covid testing