Digital Customer Journey Production Executive

As our Digital Customer Journey Production (DCJP) Executive, you'll play a pivotal role in shaping and enhancing British Heart Foundation's (BHF) digital end-to-end journeys, with a specific focus on email and SMS channels. Collaborating closely with colleagues across the DCJP team, you'll create personalised, high-quality campaigns that engage our audience and drive positive impact.,

• Collaborating closely with DCJP colleagues to design, implement, and optimise high-quality, personalised email and SMS campaigns/journeys.


• Championing email marketing initiatives, ensuring alignment with BHF brand and industry best practices.


• Adopting a data-driven approach, regularly reporting on campaign performance and translating insights into actionable improvements.


• Fostering cross-functional collaboration to ensure efficiency and campaign effectiveness.


• Providing guidance on industry trends, standards, best practices, and legislation related to email marketing.


Working arrangements

This is a fixed term contract for 6 months.

This is a blended role, where your work will be dual located between your home and our London office.

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

You'll have a passion for digital communications, with a proven track record in implementing email and SMS campaigns, as well as crafting end-to-end customer journeys. You'll have experience with an Email Service Provider , familiarity with Dotdigital is advantage.

To excel in this role, you'll have:

• Exceptional communication skills, a knack for copy writing, coupled with a keen eye for both copy and design, ensuring high attention to detail.


• An analytical thinker with robust understanding of GDPR and principles of data compliance, able to evaluate results and communicate them meaningfully.


• Proven experience in project management, handling a variety of stakeholders and teams, both internal and external, while consistently exceeding objectives.


• An organised approach to workload management, adept at juggling multiple campaigns and deadlines.


• Strong relationship management and consulting skills, fostering a positive rapport with people at all levels, and an ability to navigate complex teams.