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Desktop Support Engineer

Total IT Global

Desktop Support Engineer

Salary Not Specified

Total IT Global, Cowshill, County Durham

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 64ac400cb1aa4b0da3134e195fca09dc

Full Job Description

  • Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.


  • Excellent communication relationship-building and internal customer service skills


  • Willing to work off-hours and weekends when required for projects or emergency support.


  • Provide first level contact and problem resolution for customer issues.


  • Work with Third Party Vendors to remediate complex AV issues as needed.


  • Provide timely communication on issue status and resolution.


  • Maintain ticket updates for all reported incidents.


  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.


  • Should have basic knowledge of Mac operating system, to support Apple pc users.


  • Install, upgrade, support and troubleshoot for printers, computer hardware.


  • Performs general preventative maintenance tasks on computers, laptops, printers.


  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.


  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.


  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.


  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.


  • Provide L1 support to non-network attached printers.

    At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.


    • Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation."