Customer Support Agent - Car Finance Customer Support Agent
Momenta
Customer Support Agent - Car Finance Customer Support Agent
£39000
Momenta, Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 20 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 438acae7f4734ddf9d3d4b0545d85621
Full Job Description
- Supporting customers through proactive reviews and inbound call handling.
- Dealing with customer queries regarding case information.
- Recording complaints and escalating to Case Handlers.
- Writing bespoke letters to customers.
- Updating case information on systems.
- Processing payments and investigating exceptions when they occur.
- Dealing with adhoc case tasks as directed by the Quality Manager.
Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests. - Excellent accuracy and attention to detail.
- Able to work in a fast-paced administrative environment.
- Previous letter writing experience with the ability to adapt letter templates.
- Proactive attitude to learn new tasks and suggest changes to processes.
- Good time management skills.
Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don't miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.